# User content manager fail

**URL:** <https://forums.sketchup.com/t/user-content-manager-fail/162510>\
**Category:** 3D Warehouse\
**Tags:** advice\
**Created:** [April 28, 2021, 10:15am UTC](https://forums.sketchup.com/t/user-content-manager-fail/162510 "2021-04-28T10:15:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kristin.zareva](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@kristin.zareva](https://forums.sketchup.com/u/kristin.zareva)\
**Post date:** [April 28, 2021, 10:15am UTC](https://forums.sketchup.com/t/user-content-manager-fail/162510/1 "2021-04-28T10:15:48Z")

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Hi! I am unable to view/edit/delete folders from my collection in the 3D warehouse.

When I try to delete a folder, I get an error message saying ‘Something went wrong. Please try again.’

If I try to edit it, it says ‘An error occurred while loading data.’ I get the same message when I try to view its content.

I tried to log in/out, different browsers etc.

Can someone help me out?

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**Author:** ![EricFrank](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ericfrank/32/211228_2.png) [@EricFrank](https://forums.sketchup.com/u/EricFrank)\
**Post date:** [April 28, 2021, 3:28pm UTC](https://forums.sketchup.com/t/user-content-manager-fail/162510/2 "2021-04-28T15:28:04Z")

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Hi Kristin,

I’ll reach out to you directly to see if I can help you out.

Eric

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**Author:** ![jasper.middelberg](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jasper.middelberg/32/114618_2.png) [@jasper.middelberg](https://forums.sketchup.com/u/jasper.middelberg)\
**Post date:** [May 1, 2021, 10:56am UTC](https://forums.sketchup.com/t/user-content-manager-fail/162510/3 "2021-05-01T10:56:59Z")

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Hi Eric,

I am having the same issues. I started saving into ‘Collections’ but noticed not all content can be added to it, so I started adding to ‘Folders’ instead.

The models in the ‘collections’ I added to ‘folders’ and then tried deleting the ‘collections’, which didn’t always work:

Certain ‘collections’ and ‘folders’, if I try to view, edit or delete them i get either:  
‘Error while loading date’  
or  
’ OH NO! WE CAN’T FIND IT… :(’

I noticed that some models I added in folders still are linked to a collection I deleted, I can’t unlink these models from these collections, seems that is part of the issue…?

Hope you can help,

Jasper

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**Author:** ![kristin.zareva](https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/32.png) [@kristin.zareva](https://forums.sketchup.com/u/kristin.zareva)\
**Post date:** [May 5, 2021, 10:56am UTC](https://forums.sketchup.com/t/user-content-manager-fail/162510/4 "2021-05-05T10:56:24Z")

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Hi Jasper,

I was redirected to the local support managers, however, I have not heard back from them ever since. Has your problem been resolved?

Kristina

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**Author:** ![mhkt9930](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mhkt9930/32/189812_2.png) [@mhkt9930](https://forums.sketchup.com/u/mhkt9930)\
**Post date:** [April 6, 2022, 9:54am UTC](https://forums.sketchup.com/t/user-content-manager-fail/162510/5 "2022-04-06T09:54:53Z")

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I’m uploading some new models just today, and I got this message: ‘’‘An error occurred while loading data.’’. Is it because of the internet connection? Here are the models that I’m trying to upload;  
[Scooby-Doo Mystery Machine Car.skp](https://forums.sketchup.com/uploads/short-url/9ndJbRl6SAMfZALcwNJ1M8IMYgK.skp) (5.6 MB)  
[Scooby-Doo Scooby-Doo (Character) Car.skp](https://forums.sketchup.com/uploads/short-url/pNTg66j4kFHCgKLAMhJkTMuMqgK.skp) (9.1 MB)  
[Wings Of Vi Ira Car.skp](https://forums.sketchup.com/uploads/short-url/2Xed3jFih0aIYtupNZ8MUNBeg76.skp) (5.7 MB)  
[Wings Of Vi Vi Car.skp](https://forums.sketchup.com/uploads/short-url/rr1c22ItjW7DKz35YU3DwvD8nAn.skp) (4.9 MB)

And yes, the models I tried to upload are the latest version of Sketchup.