# Upon loading of sketchup 2024, error: failed to load/read localize.rbe

**URL:** <https://forums.sketchup.com/t/upon-loading-of-sketchup-2024-error-failed-to-load-read-localize-rbe/278038>\
**Category:** Extensions\
**Created:** [June 16, 2024, 7:22pm UTC](https://forums.sketchup.com/t/upon-loading-of-sketchup-2024-error-failed-to-load-read-localize-rbe/278038 "2024-06-16T19:22:30Z")\
**Posts on this page:** 1\
**Showing post:** 23

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**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [October 15, 2024, 5:12pm UTC](https://forums.sketchup.com/t/upon-loading-of-sketchup-2024-error-failed-to-load-read-localize-rbe/278038/23 "2024-10-15T17:12:38Z")

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Does your Windows user name begin with a `"u"` a `"t"` or an `"r"`, or one of the other escape characters shown [here](https://docs.ruby-lang.org/en/3.2/syntax/literals_rdoc.html#label-String+Literals)) ?

… or does it have a Unicode character with a [diacritical mark](https://en.wikipedia.org/wiki/Diacritic) in it?

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Looking back at some of the [older threads of people having this same issue](https://forums.sketchup.com/search?q=Error%3A%20Failed%20to%20load%20file%20(Failed%20to%20read%20RBE%2FRBS%20file.)) …

One common culprit is a corrupted Windows User profile. As I had said then, one quick way to test is to create a new user named “Test” (or whatever), log out of your normal user account, log into the new “Test” account and attempt to load SketchUp.

* * *

If you cannot get this working, I would suggest opening a [support ticket via the website](https://help.sketchup.com/en/contact-support/technical-question/form).

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