Thanks Colin for the quick response.
For the time being, I can work with the Go version, but it’s not as smooth and practical as the Pro one. I hope the Sketchup team will be able to solve the issue within a reasonable delay. Keep me updated if you can. Cheers!
I’m sorry it took so long for me to try again the step-by-step help menu of Sketchup, but I was on vacation and wasn’t in the best of mood to spend time on this.
So, today, I tried again, and the issue remains: “access denied”.
I did bought GO and want to upgrade to PRO. The Help page says it’s possible and “it takes on a few minutes”.
"If you purchased Go by accident and really want the Pro plan, the good news is that there’s no need to request a refund for Go. You can easily upgrade to Pro in the Account Management Portal (AMP) and just pay the difference in the prorated price. It only takes a few minutes, and here’s how! (read all 5 steps before doing them)