# ¡unexpected error! **URL:** \ **Category:** SketchUp\ **Created:** [February 25, 2026, 12:46am UTC](https://forums.sketchup.com/t/unexpected-error/344933 "2026-02-25T00:46:59Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![marilia](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@marilia](https://forums.sketchup.com/u/marilia)\ **Post date:** [February 25, 2026, 12:46am UTC](https://forums.sketchup.com/t/unexpected-error/344933/1 "2026-02-25T00:46:59Z")
hello, i am new in the sketchUp and im having some trouble to login. I had already updated the browser and it continues to say “unexpected error”. What do i have to to? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 25, 2026, 1:24am UTC](https://forums.sketchup.com/t/unexpected-error/344933/2 "2026-02-25T01:24:52Z")
What version of SketchUp are you actually using? SketchUp for Schools is a web-based version for school children. It is not 2026 Desktop. > [@marilia](#): > > it continues to say “unexpected error” Show us the a screen shot of the message? Does it occur when you are trying to open a SketchUp file? If so, reinstalling SketchUp will not fix it. The file is likely corrupted. You could share the file in a reply here so we could take a look and see what is going on. Without that file and your ambiguous forum profile there’s really nothing we can do to help you. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [August 24, 2026, 12:47am UTC](https://forums.sketchup.com/t/unexpected-error/344933/3 "2026-08-24T00:47:54Z")
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