I am a registered SU Pro 2018 user. I have an international debit card (not a credit card).
When I try to use the upgrade process through your online platform to upgrade my SU 2018 Pro License to SU 2019 Pro (including renewal of support), using my debit card, your system gives an error and advises to use a different card. As mentioned I do not have a credit card (I never had one), and your sales page for online renewals does not have any other way to pay except the credit card. This was not the way earlier, when SU was with Google.
I can make the payment via Paypal (however it does not show a way to pay via Paypal), Debit Card (which I currently have); or I can pay via a Bank Transfer (However, your website does not show how and to whom the transfer is to be made, with their relevant account numbers/ details).
Moreover, to add to my woes your website does not have a dedicated Phone number of your Sales Department where I can talk to a human. Even that would have been a great help. Clicking on your online Support link leads to a form page which I have filled three times over in the past 3 weeks without any response, and frustration has driven me to use the forums to communicate this issue which could easily have been solved by your sales team on phone.
Can someone from Sketchup Staff / Trimble Sales please assist me on this?
Help desperately needed urgently please ! Thanks.
Ar. Nitin Sharma
3DA Design Studio