Unable to transfer Licence

I’m having trouble updating my licence from 2015 to 2016. I’ve followed the instructions on the sketchup webpage but with no success. Is anyone having the same problem?

Did you receive a new license from Trimble for 2016? Licenses are version specific; your 2015 license will not work with 2016.

To add to @slbaumgartner info, SketchUp 2016 license starts with “RA”.