# Unable to start SketchUp Pro 7-day free trial

**URL:** <https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323>\
**Category:** Technical Problems\
**Tags:** sketchup\
**Created:** [August 22, 2026, 3:41am UTC](https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323 "2026-08-22T03:41:45Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Wingsss](https://avatars.discourse-cdn.com/v4/letter/w/ad7895/32.png) [@Wingsss](https://forums.sketchup.com/u/Wingsss)\
**Post date:** [August 22, 2026, 3:41am UTC](https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323/1 "2026-08-22T03:41:45Z")

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Hi everyone,

I decided to start the 7-day free trial of SketchUp Pro, but whenever I click “Start free trial,” I get an error.

Has anyone encountered this, or does anyone know how to solve this problem?

Thanks for your help!

 ![image](https://global.discourse-cdn.com/sketchup/original/4X/a/8/e/a8e6d1a558c3d9ef0143d7f2b6ad3f465df4be70.png)

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**Author:** ![Kt35](https://avatars.discourse-cdn.com/v4/letter/k/a5b964/32.png) [@Kt35](https://forums.sketchup.com/u/Kt35)\
**Post date:** [August 22, 2026, 11:46am UTC](https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323/2 "2026-08-22T11:46:22Z")

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Same here

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**Author:** ![upsketch](https://avatars.discourse-cdn.com/v4/letter/u/e9bcb4/32.png) [@upsketch](https://forums.sketchup.com/u/upsketch)\
**Post date:** [August 22, 2026, 2:03pm UTC](https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323/3 "2026-08-22T14:03:33Z")

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Same error for me. Never tried the trial before. In the network logs I see this error  
{“type”:“[https://docs.trimble.com/business-systems/errors/VALIDATION\_ERROR",“title”:"Failed](https://docs.trimble.com/business-systems/errors/VALIDATION_ERROR%22,%22title%22:%22Failed) to fetch product for SKU BN-SB-SKP-PRO-EC-TR: 403 Forbidden: “{“type”:“[https://docs.trimble.com/business-systems/errors/FORBIDDEN\_ERROR\",\“title\”:\"Provided](https://docs.trimble.com/business-systems/errors/FORBIDDEN_ERROR%5C%22,%5C%22title%5C%22:%5C%22Provided) Identity is not having required permission to do this operation”,“status”:403}””,“status”:400}

when accessing /business-systems/dx-trials/v1/trial/eligibility/BN-SB-SKP-PRO-EC-TR

Message on screen is the same:  
An error occured

There was an issue creating your trial. Please try again later. If the problem persists, contact our support team.

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<div class="post-metadata">

**Author:** ![upsketch](https://avatars.discourse-cdn.com/v4/letter/u/e9bcb4/32.png) [@upsketch](https://forums.sketchup.com/u/upsketch)\
**Post date:** [August 22, 2026, 8:14pm UTC](https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323/4 "2026-08-22T20:14:18Z")

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working again now. Must have been an issue server side

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<div class="post-metadata">

**Author:** ![Wingsss](https://avatars.discourse-cdn.com/v4/letter/w/ad7895/32.png) [@Wingsss](https://forums.sketchup.com/u/Wingsss)\
**Post date:** [August 23, 2026, 5:05am UTC](https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323/5 "2026-08-23T05:05:16Z")

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I tried one more time today, and it worked!

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**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\
**Post date:** [August 23, 2026, 8:08am UTC](https://forums.sketchup.com/t/unable-to-start-sketchup-pro-7-day-free-trial/349323/6 "2026-08-23T08:08:09Z")

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yes, I’ve seen reports of people elsewhere having the same problem.  
nothing on the official status page, so it wasn’t a major outage, maybe just a local server issue ?

glad it works. now go and model stuff 🙂

and if you’re bold enough, come back and show us what you did in the #SketchUp > Gallery , no matter how bad it might look to you, we all [started somewhere](https://forums.sketchup.com/t/hon-hon-hon-call-me-nab-atelier-was-my-father/224809/62) 😉