# Unable to login to SketchUp anymore **URL:** \ **Category:** SketchUp for Schools\ **Tags:** sketchup\ **Created:** [January 15, 2026, 7:31am UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842 "2026-01-15T07:31:23Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![keith.lim](https://avatars.discourse-cdn.com/v4/letter/k/cc9497/32.png) [@keith.lim](https://forums.sketchup.com/u/keith.lim)\ **Post date:** [January 15, 2026, 7:31am UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/1 "2026-01-15T07:31:24Z")
Hi Support, We are unable to login to SketchUp for [edu.sketchup.com](http://edu.sketchup.com) Got the same issue as the rest of the community here. Please see if our domain is whitelisted? (sais.edu.sg) Thanks, Keith ---
**Author:** ![Stefan.67](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@Stefan.67](https://forums.sketchup.com/u/Stefan.67)\ **Post date:** [January 15, 2026, 8:33am UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/2 "2026-01-15T08:33:44Z")
Hi Support We are unable to login to [edu.sketchup.com](http://edu.sketchup.com) too. Please see, if our domain (schulen.li) is whitelistet? thanks, Stefan ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [January 15, 2026, 8:35pm UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/3 "2026-01-15T20:35:46Z")
@CaseyG might be able to help you, I pinged him for you.. ---
**Author:** ![CaseyG](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CaseyG](https://forums.sketchup.com/u/CaseyG)\ **Post date:** [January 15, 2026, 9:07pm UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/4 "2026-01-15T21:07:57Z")
Thanks for the posts everyone. I appreciate it. I was able to get you added @keith.lim as I was able to find your school website and found everything I needed on there. You are all set to go! Just let me know if you are still seeing issues. If so, we can start troubleshooting. As for you @Stefan.67, I was not able to locate your site and was unable to verify everything I needed. If you could link me to a website for your school or district that would be great. Once I have that I can get you added to our database and you will be all set! ---
**Author:** ![emanue\_l999](https://avatars.discourse-cdn.com/v4/letter/e/e9bcb4/32.png) [@emanue\_l999](https://forums.sketchup.com/u/emanue_l999)\ **Post date:** [January 15, 2026, 9:33pm UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/5 "2026-01-15T21:33:16Z")
tampoco puedo entrar ---
**Author:** ![keith.lim](https://avatars.discourse-cdn.com/v4/letter/k/cc9497/32.png) [@keith.lim](https://forums.sketchup.com/u/keith.lim)\ **Post date:** [January 16, 2026, 12:14am UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/6 "2026-01-16T00:14:19Z")
Hi @CaseyG, Thank You for the quick support! Yes, we are able to login once again, thanks to you. ---
**Author:** ![Stefan.67](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@Stefan.67](https://forums.sketchup.com/u/Stefan.67)\ **Post date:** [January 16, 2026, 11:09am UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/7 "2026-01-16T11:09:06Z")
Hi Casey [This is the Site](https://www.llv.li/en/national-administration/office-of-education/educational-areas/schools) from which you can link to the various schools. We at the education authority are responsible for the schools’ licences. We already had access to SketchUp. Kind regards Stefan ---
**Author:** ![CaseyG](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CaseyG](https://forums.sketchup.com/u/CaseyG)\ **Post date:** [January 20, 2026, 4:12pm UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/8 "2026-01-20T16:12:53Z")
Thanks @Stefan.67. I just added the domain you listed to the database (schulen.li) and you should be all set to go. I am hoping that it is all we needed to do to fix it but if you are still seeing an error please let me know soon so we can start finding a solution for you and your students. If it is not working I recommend that you take a screenshot with developer mode enabled and the console tab in it selected. I can sometimes get some answers from that and that helps me get a solution to you faster. Anyway, let me know if you are up and running again or not and we can go from there! ---
**Author:** ![Stefan.67](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@Stefan.67](https://forums.sketchup.com/u/Stefan.67)\ **Post date:** [January 23, 2026, 8:19am UTC](https://forums.sketchup.com/t/unable-to-login-to-sketchup-anymore/343842/9 "2026-01-23T08:19:20Z")
It’s now working … thx