# Unable to log in, even though I am logged in

**URL:** <https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480>\
**Category:** SketchUp\
**Tags:** sketchup\
**Created:** [October 27, 2025, 6:58pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480 "2025-10-27T18:58:05Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Botzen](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@Botzen](https://forums.sketchup.com/u/Botzen)\
**Post date:** [October 27, 2025, 6:58pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/1 "2025-10-27T18:58:05Z")

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Hi,  
I get the following error.

'We are experiencing technical difficulties

This device is not authorized. Please sign out and sign back in to continue or enter a classic license.’

Yet, I have a green check mark and appear to be logged in.

 ![Screenshot 2025-10-27 at 2.10.12 PM](https://global.discourse-cdn.com/sketchup/original/3X/7/3/73fc488e4f40e090dfdc586d5c12b0893a736965.jpeg)

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**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\
**Post date:** [October 27, 2025, 7:03pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/2 "2025-10-27T19:03:49Z")

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And have you logged out and logged in again like the message suggests?

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**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\
**Post date:** [October 27, 2025, 7:10pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/3 "2025-10-27T19:10:31Z")

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> [@tweenulzeven](#):
>
> And have you logged out and logged in again like the message suggests?

+1

also, any chance you have another version of sketchup open in the background ?

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**Author:** ![Botzen](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@Botzen](https://forums.sketchup.com/u/Botzen)\
**Post date:** [October 27, 2025, 7:11pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/4 "2025-10-27T19:11:33Z")

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Yes, multiple times

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**Author:** ![Botzen](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@Botzen](https://forums.sketchup.com/u/Botzen)\
**Post date:** [October 27, 2025, 7:12pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/5 "2025-10-27T19:12:14Z")

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I restarted my machine in case I did have another version open, same result.

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**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\
**Post date:** [October 27, 2025, 7:12pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/6 "2025-10-27T19:12:25Z")

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There appears to be an issue at the moment. Several people are looking into it.

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**Author:** ![Botzen](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@Botzen](https://forums.sketchup.com/u/Botzen)\
**Post date:** [October 27, 2025, 7:13pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/7 "2025-10-27T19:13:34Z")

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It actually just logged me in! I am good I think! Woot woot!

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**Author:** ![Missa\_g](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/missa_g/32/214476_2.png) [@Missa\_g](https://forums.sketchup.com/u/Missa_g)\
**Post date:** [October 27, 2025, 9:02pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/8 "2025-10-27T21:02:08Z")

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For those that find this thread - we have identified this issue and it has been resolved. Thanks

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [April 25, 2026, 6:58pm UTC](https://forums.sketchup.com/t/unable-to-log-in-even-though-i-am-logged-in/341480/9 "2026-04-25T18:58:59Z")

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Closed on April 25, 2026, 6:58pm UTC

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