# Unable to Launch **URL:** \ **Category:** SketchUp for Web\ **Created:** [July 15, 2016, 8:43pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911 "2016-07-15T20:43:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kuifje](https://avatars.discourse-cdn.com/v4/letter/k/7993a0/32.png) [@kuifje](https://forums.sketchup.com/u/kuifje)\ **Post date:** [July 15, 2016, 8:43pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/1 "2016-07-15T20:43:39Z")
After Launch I get the error message:“Sorry, SketchUp appears to have a graphics incompatibility with your browser.” My system: - Windows 7 enterprise service pack 1 - 64 Bit - Graphics: Intel(R) HD Graphics Family - Chrome 51.0.2704.103 m ---
**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\ **Post date:** [July 15, 2016, 8:56pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/2 "2016-07-15T20:56:25Z")
you need to update Internet Explorer for SU to work… john ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [July 15, 2016, 11:00pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/3 "2016-07-15T23:00:17Z")
> [@kuifje](#): > > Graphics: Intel(R) HD Graphics Family This is too vague. What is your Intel chipset or APU (processor) model ? (Most likely this integrated graphics is old and does not support WebGL.) ---
**Author:** ![Spiderminh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/spiderminh/32/22922_2.png) [@Spiderminh](https://forums.sketchup.com/u/Spiderminh)\ **Post date:** [July 16, 2016, 2:47am UTC](https://forums.sketchup.com/t/unable-to-launch/27911/4 "2016-07-16T02:47:15Z")
I have same issue \*Windows 7 Ultimate SP1, 64bit \*VGA: Nvidia GeForce GTX 560Ti, Driver up to 368.81 Used Chrome and Firefox with up to date. Firefox is working once time after Update driver and then, always “Sorry, SketchUp appears to have a graphics incompatibility with your browser.” I think problem is Windows 7 SP1, not by VGA or Chrome/Firefox. Anyone Else ? PS: Working perfectly on [http://www.webglearth.com](http://www.webglearth.com) ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [July 16, 2016, 2:03pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/5 "2016-07-16T14:03:23Z")
As stated above, and like many other programs, SU uses Internet Explorer, the OS’s browser, for javascript, WebGL, window dialogs, in addition to internet access. Update IE, delete all its cache and cookies and set its security setting to medium. ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [July 16, 2016, 2:09pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/6 "2016-07-16T14:09:18Z")
I think the point is being missed that this is a my.sketchup issue, not a normal sketchup issue. ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [July 16, 2016, 3:15pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/7 "2016-07-16T15:15:01Z")
So true, I missed the my.sketchup part - early morning and not wearing contacts yet. ---
**Author:** ![kuifje](https://avatars.discourse-cdn.com/v4/letter/k/7993a0/32.png) [@kuifje](https://forums.sketchup.com/u/kuifje)\ **Post date:** [July 16, 2016, 5:28pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/8 "2016-07-16T17:28:49Z")
> [@DanRathbun](#): > > vague I was afraid it might be. Is there a way i can find that out without a screwdriver? I see “AMD Radeon HD 8750M”, is that in any way relevant? ---
**Author:** ![kuifje](https://avatars.discourse-cdn.com/v4/letter/k/7993a0/32.png) [@kuifje](https://forums.sketchup.com/u/kuifje)\ **Post date:** [July 16, 2016, 5:30pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/9 "2016-07-16T17:30:45Z")
Or: Intel core i5 4300U? ---
**Author:** ![kuifje](https://avatars.discourse-cdn.com/v4/letter/k/7993a0/32.png) [@kuifje](https://forums.sketchup.com/u/kuifje)\ **Post date:** [July 16, 2016, 5:35pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/10 "2016-07-16T17:35:30Z")
It works on internet explorer! So the whole graphics thing had nothing to do with it, it was chrome. ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [July 16, 2016, 6:22pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/11 "2016-07-16T18:22:31Z")
It’s not Chrome. my.sketchup works fine on both Chrome on my desktop and on ChromeOS, latest beta to boot, on my Chromebook. Try clearing all cache through Chrome settings. Go to Customize and control Google Chome button in upper right corner \> Settings \> Show advanced settings \> Privacy \> Clear browsing data \> pick what you want to obliterate from the beginning of time (images and files and maybe cookies too). ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [July 16, 2016, 10:52pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/12 "2016-07-16T22:52:04Z")
> [@kuifje](#): > > Is there a way i can find that out without a screwdriver? [[wiki] Where to find Hardware Graphics Info for your SketchUp forum profile](http://forums.sketchup.com/t/wiki-where-to-find-hardware-graphics-info-for-your-sketchup-forum-profile/22690/8) > [@kuifje](#): > > I see “AMD Radeon HD 8750M”, is that in any way relevant? That looks like an AMD/ATI mobile graphics processor model number. > [@kuifje](#): > > Intel core i5 4300U? And that is your Intel GPU (4th generation iCore CPU with integrated HD4400 graphics.) [http://www.intel.com/content/www/us/en/support/processors/000005594.html?wapkw=intel®+core™+i5-4300u](http://www.intel.com/content/www/us/en/support/processors/000005594.html?wapkw=intel%C2%AE+core%E2%84%A2+i5-4300u) I’ve been testing on a machine, with Intel i3-4005U & HD4400 graphics, which works fine under Comodo Dragon (Chromium-based) v 49.13.20.400. ## Make sure your Intel graphics drivers are up to date: [http://www.intel.com/content/www/us/en/support/graphics-drivers/intel-hd-graphics-4400-for-4th-generation-intel-core-processors.html](http://www.intel.com/content/www/us/en/support/graphics-drivers/intel-hd-graphics-4400-for-4th-generation-intel-core-processors.html) So @kuifje, it looks as though you may have two graphics systems in your machine. You can usually tell applications to always use one or the other. MSIE may be using your Intel graphics and Chrome may be using the AMD graphics. This may be why you see a difference. * * * > [@catamountain](#): > > It’s not Chrome. Joy, It **CAN** be a Chrome problem. Some users are having issues with the latest Chrome versions. (Just because you do not, does not mean others will not.) _See topic:_ [System requirements for launching my.sketchup](http://forums.sketchup.com/t/system-requirements-for-launching-my-sketchup/26471) * * * I explain how to get the current Chrome gpu settings, in this post: > [@Older laptop possible Graphic card incompatability](http://forums.sketchup.com/t/older-laptop-possible-graphic-card-incompatability/26514/3): > > Can you open Chrome, naviagte to: chrome://gpu Use the CTRL+S shortcut to save the page as “Webpage Complete”. (Save it to the desktop as “chrome\_gpu\_museummaker.html”.) Then right-click this html file and from menu “Send to \> Compressed (zipped) folder”. It should be the same name. Then drag and drop the zip folder from the Desktop, into a reply here in this thread. You can then delete the zip and the html file from your Desktop. ---
**Author:** ![kuifje](https://avatars.discourse-cdn.com/v4/letter/k/7993a0/32.png) [@kuifje](https://forums.sketchup.com/u/kuifje)\ **Post date:** [July 17, 2016, 10:01am UTC](https://forums.sketchup.com/t/unable-to-launch/27911/13 "2016-07-17T10:01:52Z")
Hi Dan, So apparently i do have two have two graphical drivers. I didn’t know that was possible. Also i can see that chrome uses the AMD, maybe IE uses the intel. Anyway, it works on IE now, so i’m good to go evaluating. Thanks for the tips! Erik ---
**Author:** ![mac7595](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mac7595/32/650_2.png) [@mac7595](https://forums.sketchup.com/u/mac7595)\ **Post date:** [August 28, 2016, 11:59pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/14 "2016-08-28T23:59:26Z")
> [@kuifje](#): > > After Launch I get the error message:“Sorry, SketchUp appears to have a graphics incompatibility with your browser.” > > My system:\* Windows 7 enterprise service pack 1\* 64 Bit- Graphics: Intel(R) HD Graphics Family\* Chrome 51.0.2704.103 m get same failure message but question if problem is really a graphics issue; \< Sorry, SketchUp appears to have a graphics incompatibility with your browser.\> a) IE 11.0.9600.18426 , Firefox 48.0; Winows 7 sp1 64 bit upadated version 11.0.34 KB 3175443, Su 2016 make, power spec g11;graphics per my profile; b) Updated grahics per Nvida control panel link still same problem; c) Refreshed firefox, did not try again IE because of cited state of BETA; d Re-lauch of app within firefox and application opened ( log on using Trimble log on selected remember me) with first screen showing Josh. Closed and application would not open on second attempt nor repeated attempts; e) Tried changing some FF app options but would not launch; f)Rolled back graphics driver to old version; f) Refresh of FF and app launched ( without Trimble login screen this time). Closed and would not relaunch This result reason for my contention problem is probably not graphics problem but more test required. ---
**Author:** ![kuifje](https://avatars.discourse-cdn.com/v4/letter/k/7993a0/32.png) [@kuifje](https://forums.sketchup.com/u/kuifje)\ **Post date:** [August 29, 2016, 5:38pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/15 "2016-08-29T17:38:02Z")
hard to say what happens in your situation. Looks like you were able to open the application once. In the mean time, it works for me using internet explorer (except for the missing features of course). To my amazement it even worked on my galaxy S5. I’m impressed! So, trimble, please keep up the good work! ---
**Author:** ![johnsuri](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@johnsuri](https://forums.sketchup.com/u/johnsuri)\ **Post date:** [September 21, 2016, 5:29pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/16 "2016-09-21T17:29:27Z")
whoops sketchup has crrashed box when trying to launch mysketchup. using chromebit, chrome os - Version 53.0.2785.103 Platform 8530.81.0 (Official Build) stable-channel veyron\_mickey - with chrome browser. been four days now of same error message. thanks. ---
**Author:** ![tyler\_miller](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tyler_miller/32/39_2.png) [@tyler\_miller](https://forums.sketchup.com/u/tyler_miller)\ **Post date:** [September 21, 2016, 11:57pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/17 "2016-09-21T23:57:12Z")
Yikes - might be a memory allocation or a graphics incompatibility issue. We have not tried a Chromebit yet, but I just ordered one so we can. my.SketchUp has a completely new rendering pipeline that requires a higher level of graphics support on the machine. I’ll respond with my findings when I can test. ---
**Author:** ![johnsuri](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@johnsuri](https://forums.sketchup.com/u/johnsuri)\ **Post date:** [September 22, 2016, 2:34am UTC](https://forums.sketchup.com/t/unable-to-launch/27911/18 "2016-09-22T02:34:19Z")
it had been working this summer with chromebit. just stopped working four days ago. really appreciate the response and love being able to access sketchup online in chrome. thanks. btw web gl apps continue to work fine. ---
**Author:** ![tyler\_miller](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tyler_miller/32/39_2.png) [@tyler\_miller](https://forums.sketchup.com/u/tyler_miller)\ **Post date:** [October 10, 2016, 4:07pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/19 "2016-10-10T16:07:11Z")
So I bought a Chromebit to test on and, like you, I’m seeing it crashing. Looking at the logs, it seems to be connected to the amount of addressable memory we’re requesting. This jives with what you said about it working this summer, since we’ve up our memory requirement since then. If you want, you can play with a memory query parameter that we have that allows you to specify the amount of memory my.SketchUp asks for. For example, [https://my.sketchup.com/app?memory=200](https://my.sketchup.com/app?memory=200) will start my.SketchUp and only allocate 200Mb of memory instead of the current default of 1Gb. ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [October 10, 2016, 4:30pm UTC](https://forums.sketchup.com/t/unable-to-launch/27911/20 "2016-10-10T16:30:21Z")
I been searching the Chrome OS forum about this memory issue people see.on more things than this. A good thread with several suggestions on getting more memory [Google Product Forums](https://productforums.google.com/forum/#!topic/chromebook-central/yp2ygbnQd9Q). Several extensions are known th hog memory, like AdBlock. That can be disabled for mysketchup. On Chromebook, **search + esc** is the shortcut for the task manager to see what is using up memory. I’m going to play with memory query to get mysketchup to run again on my chromebook. Already deleted/disabled several extensions. [Next page](https://forums.sketchup.com/t/unable-to-launch/27911.md?page=2)