# Unable to access Trimble Connect

**URL:** <https://forums.sketchup.com/t/unable-to-access-trimble-connect/268169>\
**Category:** Studio\
**Tags:** trimble-connect\
**Created:** [April 14, 2024, 12:12am UTC](https://forums.sketchup.com/t/unable-to-access-trimble-connect/268169 "2024-04-14T00:12:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kvut](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@kvut](https://forums.sketchup.com/u/kvut)\
**Post date:** [April 14, 2024, 12:12am UTC](https://forums.sketchup.com/t/unable-to-access-trimble-connect/268169/1 "2024-04-14T00:12:49Z")

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Unable to save a copy of my file to Trimble Connect… I’m a fully paid up, valid, subscription plan, Educator license SketchUp Studio user but every time I try to log in to Trimble Connect a box pops up that says: “Update your subscription to continue. You’ve exceeded your allotted Trimble Connect projects. To create another project, proceed to [SketchUp.com/Pricing](http://SketchUp.com/Pricing) to purchase a subscription.” Please help - is the new Trimble Connect in 2024 not available to Education License users?

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**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [April 14, 2024, 6:19am UTC](https://forums.sketchup.com/t/unable-to-access-trimble-connect/268169/2 "2024-04-14T06:19:04Z")

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Try to sign out in the welcome screen and exit SketchUp.  
Then start SketchUp, does that work?  
If not, go to [connect.trimble.com](http://connect.trimble.com) in a browser and sign in, do you see your previous projects? Can you create a new project?  
The plan for Trimble Connect was assigned to you when you purchased the Edu, a new version of SketchUp should not have impact on it.

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**Author:** ![kvut](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@kvut](https://forums.sketchup.com/u/kvut)\
**Post date:** [April 14, 2024, 8:00pm UTC](https://forums.sketchup.com/t/unable-to-access-trimble-connect/268169/3 "2024-04-14T20:00:59Z")

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Wow, had logged in several times thinking it might solve the problem but never had logged completely out from the Welcome Screen. Tried your suggestion today - fixed the problem, now can access Trimble Connect. Thank you!

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**Author:** ![kvut](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@kvut](https://forums.sketchup.com/u/kvut)\
**Post date:** [April 14, 2024, 8:03pm UTC](https://forums.sketchup.com/t/unable-to-access-trimble-connect/268169/4 "2024-04-14T20:03:41Z")

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Thank you! I’d never logged completely out using the Welcome Screen. Tried your suggestion today - fixed the problem, now can access Trimble Connect.