Trouble with SimLab Step Importer

I have never encountered so much problem while using a plugin before. The importer is randomly disconnecting my key and im not able to login again because it’s registering as a single use. I’ve had to deal with this problem multiple times making me use all my keys on a single computer and the customer support somehow can’t help with that… please tell me i’m not the only one dealing with that problem

Do you mean SketchUp customer support?
If so, you really should contact SimLab about this problem.