# Trimble login in not working

**URL:** <https://forums.sketchup.com/t/trimble-login-in-not-working/170394>\
**Category:** SketchUp\
**Created:** [July 16, 2021, 7:16pm UTC](https://forums.sketchup.com/t/trimble-login-in-not-working/170394 "2021-07-16T19:16:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dbullock3608](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@dbullock3608](https://forums.sketchup.com/u/dbullock3608)\
**Post date:** [July 16, 2021, 7:16pm UTC](https://forums.sketchup.com/t/trimble-login-in-not-working/170394/1 "2021-07-16T19:16:33Z")

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Are they another useless black hole that emails are sent to and no one responds?

I sent an email requesting help with the sign in from SU-\>Extension Manager, top right Login. After installing SU on my MAC because my Windows crashed, I need to log into the account that used to be simple on Windows.

Apparently the MAC install has a different version whose google email is not recognized by Trimble. So I attempted to create a password and even did a forgot password but I never receive any emails.

I then found a contact email for Trimble an sent photos and described the issue. Now all I get is what appears to be automated emails to contact them with a time to do a google meeting. And any replies I do just generates another useless email from them requesting the same thing I already sent back. Now I get these endless useless emails and no way to stop it or get my issue resolved.

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**Author:** ![30nwilburn](https://avatars.discourse-cdn.com/v4/letter/3/cdc98d/32.png) [@30nwilburn](https://forums.sketchup.com/u/30nwilburn)\
**Post date:** [September 25, 2025, 12:21am UTC](https://forums.sketchup.com/t/trimble-login-in-not-working/170394/2 "2025-09-25T00:21:07Z")

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not working still

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**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\
**Post date:** [September 25, 2025, 7:40am UTC](https://forums.sketchup.com/t/trimble-login-in-not-working/170394/3 "2025-09-25T07:40:09Z")

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ok, when you say “still”, does it mean you’re Dbullock3608 ?

 ![Capture d’écran 2025-09-25 à 09.37.51](https://global.discourse-cdn.com/sketchup/original/3X/e/5/e5565fdbf1dd1cba97ced82534cfb6dbb69c8d31.png)

your profile causes questions : are you actually using sketchup for schools, the web version for kids ?  
are you using sketchup 2020 ? if so, with an old licence or a craked one ?  
what is your os. is it a pc or a mac ?  
same for your gpu, though it’s not as needed here.

also, you’re commenting on a 4y old issue with sketchup2017, so it’s likely NOT the same you’re facing. could you please describe it, the steps taken, any message displayed ?

how do you expect anyone to help you if you don’t provide any info ?