Trimble Connect. "Upload Failed" and SU21 file not opening in 3D viewer

Katya · October 12, 2021, 4:11pm

The bug where 2021 SketchUp files couldn’t be opened in the TC 3D Viewer as a TrimBim file should be fixed now! Thanks to everyone who reported it.

JQL · October 22, 2021, 2:04pm

Thanks, that’s great news!

endlessfix · January 30, 2022, 10:04pm

Hi @Katya, Are we back in the same position again? SketchUp 2022 files show “failed to load” in the TC 3D viewer. Or perhaps this is some other problem with my latest files.

MikeWayzovski · January 31, 2022, 7:44am

I haven’t seen this, yet.

(but this is just a simple block with some information attached)

endlessfix · January 31, 2022, 2:45pm

About an hour later the same file loaded into the viewer fine. Not sure why it failed initially. I had republished once in there so perhaps the first version had something TC didn’t like? It’s working now.