Trimble Connect Errors

dabnug · April 21, 2021, 7:19pm

I have two machines that I use with sketchup pro. One is a laptop so that I can sit down with clients, and then I have a desktop with larger screens. I use trimble connect to publish projects as a form of source control so that I can edit files on both machines.

Recently my laptop has been throwing errors. It failes to connect or publish to trimble.

“Uncaught Error: UNAUTHORIZED”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/sketchup-closure-lib.js (514)
[0421/130953.074:INFO:CONSOLE(514)] “Uncaught Error: UNAUTHORIZED”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/sketchup-closure-lib.js (514)
[0421/131025.842:INFO:CONSOLE(514)] “Uncaught Error: UNAUTHORIZED”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/sketchup-closure-lib.js (514)
[0421/131356.670:INFO:CONSOLE(119)] “Initializing Trimble Connect”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/main.js (119)
[0421/131356.870:INFO:CONSOLE(120)] “Failed to initialize Trimble Connect.”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/main.js (120)
[0421/131356.870:INFO:CONSOLE(60)] “ErrorHandler caught:”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/main.js (60)
[0421/131356.870:INFO:CONSOLE(60)] “Error: UNAUTHORIZED”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/main.js (60)
[0421/131356.886:INFO:CONSOLE(514)] “Uncaught TypeError: Cannot read property ‘length’ of undefined”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/sketchup-closure-lib.js (514)
[0421/131404.648:INFO:CONSOLE(514)] “Uncaught Error: UNAUTHORIZED”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/sketchup-closure-lib.js (514)

The following errors are in the log. Is their some type of check out or sync issue with version numbers that is under the covers? I appreciate the simplicity of the trimble connect menu, but it hard to tell what is going on behind the scenes when you click the button and a window pops up for 1/2 second, then crashes and does not provide any kind of modal popup or use feedback. In the debug log the logging is just a sparce a posted above. Can somebody help me understand where the break down is, or how I can turn up logging?

THanks
Chris

MikeWayzovski · April 21, 2021, 9:27pm

Have you tried signin out and back in already?
Can you access the project through the browser?

dabnug · April 22, 2021, 5:01am

Yes, I have logged out and back in.

You I can access project via browser or with the “launch trimble connect”

With my laptop I cannot publish, with the un-caught errors above. I also cannot download from 3D warehouse. I can browse the warehouse and manually download items but if I try to download into any of my projects directly it requires login, and when I attempt to login it says my browser is not secure. I have deleted the web cache folder contents several times in an attempt to fix this.

I am logged out of sketchup pro on my other PC.

I can access content with my PC sketchup pro without issue, publish browse ect no errors.

dabnug · April 22, 2021, 5:02am

[0421/225029.971:INFO:CONSOLE(60)] “Error: UNAUTHORIZED”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/main.js (60)
[0421/225029.989:INFO:CONSOLE(514)] “Uncaught TypeError: Cannot read property ‘length’ of undefined”, source: file:///C:/users/18286/appdata/roaming/sketchup/sketchup%202021/sketchup/plugins/su_trimble_connect/tc_common/client/js/sketchup-closure-lib.js (514)
[0421/225138.071:INFO:CONSOLE(94)] “Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check XMLHttpRequest Standard”, source: https://identity.trimble.com/trimble-identity/JavaScriptServlet (94)
[0421/225202.513:INFO:CONSOLE(94)] “Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check XMLHttpRequest Standard”, source: https://identity.trimble.com/trimble-identity/JavaScriptServlet (94)
[0421/225452.751:INFO:CONSOLE(94)] “Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check XMLHttpRequest Standard”, source: https://identity.trimble.com/trimble-identity/JavaScriptServlet (94)
[0421/225455.667:INFO:CONSOLE(1)] “‘webkitURL’ is deprecated. Please use ‘URL’ instead.”, source: (1)