Hello:
I get the “You have exceed your allotted trimble connect projects” even after deleting all the projects. I have a Pro account and understand that Trimble connect Business is included with my account. I would like to be able to save files to Trimble from both a Mac Desktop and a laptop PC. Is this possible? What’s the best way to troubleshoot? Thanks!
What do you see when you go to myprofile.trimble.com ?
It might be your Apple private_relay email.
After that, go to accounts.trimble.com and check to see if you have any products on that email address.
If not, log out and log back in now typing your email, instead of using a social sign in or letting the browser fill in credentials.
The email address that has products is the one you should be using in web.connect.trimble.com
FYI: “deleting projects to allocate space” does not reset your used space, you ‘burn’ your allowed space usage, number of projects, etc. So are the ‘projects’ actually SketchUp models inside a main project called ‘SketchUp’?
Hi Mike:
I’ll try that, it’s currently set at my gmail address that is linked to my Trimble account but I’ll log out and log in ad suggested. Thanks for the help!
That worked Mike, I am now able to save to Trimble Connect. Thanks for the help!