# Trimble cannot log in

**URL:** <https://forums.sketchup.com/t/trimble-cannot-log-in/166424>\
**Category:** Trimble Connect\
**Created:** [June 1, 2021, 9:39am UTC](https://forums.sketchup.com/t/trimble-cannot-log-in/166424 "2021-06-01T09:39:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![workinghard](https://avatars.discourse-cdn.com/v4/letter/w/b487fb/32.png) [@workinghard](https://forums.sketchup.com/u/workinghard)\
**Post date:** [June 1, 2021, 9:39am UTC](https://forums.sketchup.com/t/trimble-cannot-log-in/166424/1 "2021-06-01T09:39:47Z")

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Trimble cannot recognise my password, I have asked to reset my password but nothing happens after pressing “Reset password” now I have to wait 30 min to try again.

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [June 1, 2021, 12:37pm UTC](https://forums.sketchup.com/t/trimble-cannot-log-in/166424/2 "2021-06-01T12:37:37Z")

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Is this a SU issue or a TC issue? I would guess TC but it depends…

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**Author:** ![workinghard](https://avatars.discourse-cdn.com/v4/letter/w/b487fb/32.png) [@workinghard](https://forums.sketchup.com/u/workinghard)\
**Post date:** [June 1, 2021, 1:16pm UTC](https://forums.sketchup.com/t/trimble-cannot-log-in/166424/3 "2021-06-01T13:16:57Z")

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No idea what SU or TC means, if you clarify it I might know what or where the problem is.

Cheers

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**Author:** ![workinghard](https://avatars.discourse-cdn.com/v4/letter/w/b487fb/32.png) [@workinghard](https://forums.sketchup.com/u/workinghard)\
**Post date:** [June 1, 2021, 1:21pm UTC](https://forums.sketchup.com/t/trimble-cannot-log-in/166424/4 "2021-06-01T13:21:19Z")

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Never mind, did type the same password as a couple of hours ago but this time it did work.

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [June 1, 2022, 9:40am UTC](https://forums.sketchup.com/t/trimble-cannot-log-in/166424/5 "2022-06-01T09:40:42Z")

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