Thumbnails wrong when starting SU

See this screenshot.

Sumele is not always present and not at the same place.

I have this problem since day one of SU 2021.

SU 2020 shows the same problem.

I am on Mac OS Catalina 10.15.7 in French canadian.

I see that here, too. Never noticed it before since I always just bring my default template forward when setting up a new version and don’t look at the supplied templates.

It seems not to be only French. I will alert the authorities, to get that fixed in an update.

If you’re feeling brave, you can use Finder’s Go, Go to Folder… menu item to go here:

/Applications/SketchUp 2021/SketchUp/Contents/Resources/Content/Resources/en-US/Templates/

Select and copy any of the templates that are missing Sumele, then go here:

/Applications/SketchUp 2021/SketchUp/Contents/Resources/Content/Resources/fr/Templates/

and Paste, Replace, the existing French ones.

The paths on Windows would be:

C:\Program Files\SketchUp\SketchUp 2021\Resources\en-US\Templates


C:\Program Files\SketchUp\SketchUp 2021\Resources\fr\Templates

A reinstall or repair of SketchUp would revert the templates back to the ones with the missing Sumele.

Hi Colin, hi folks.

/Applications/SketchUp 2021/SketchUp/Contents/Resources/Content/Resources/en-US/Templates/

Have no such directory on my Mac.

What folders do you see listed here:

/Applications/SketchUp 2021/SketchUp/Contents/Resources/Content/Resources/

/Applications/SketchUp 2021/SketchUp

In my Applications folder I have only four files:

  • Icon? (greyed out)
  • LayOut
  • SketchUp
  • Style Builder

Copy my text, then in Finder choose Go, Go to Folder…, and paste in the text:

/Applications/SketchUp 2021/SketchUp/Contents/Resources/Content/Resources/en-US/Templates/

Then you will see the template files.

It’s a hidden folder in Mac OS. You must follow Colins directions to see it.

Or rightclick on an app and choose ‘open package’

OK, found the files.

I will se which one I need to replace.