# Thumbnails greyed out in Scenes when updated

**URL:** <https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516>\
**Category:** Pro\
**Tags:** sketchup, layout\
**Created:** [November 4, 2024, 7:10pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516 "2024-11-04T19:10:50Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![filmdesigntwo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/filmdesigntwo/32/223062_2.png) [@filmdesigntwo](https://forums.sketchup.com/u/filmdesigntwo)\
**Post date:** [November 4, 2024, 7:10pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516/1 "2024-11-04T19:10:50Z")

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Thumbnails grey out in Scenes after updating. Export to LO with grey film. Tried changing Styles. Tried deleting scenes and updating rebuilt scenes, same problem.

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [November 4, 2024, 7:18pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516/2 "2024-11-04T19:18:43Z")

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Can you share the .skp file so we can see what you’ve got? Is this in SketchUp 2022?

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**Author:** ![filmdesigntwo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/filmdesigntwo/32/223062_2.png) [@filmdesigntwo](https://forums.sketchup.com/u/filmdesigntwo)\
**Post date:** [November 4, 2024, 7:39pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516/3 "2024-11-04T19:39:12Z")

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I can’t share the file sorry but here is a frame. SU ver 24.0.598 on Mac Running OS 15

 ![Screenshot 2024-11-04 at 11.36.24 AM](https://global.discourse-cdn.com/sketchup/original/3X/1/6/16c3de3f549610213b8a4fcb538ec0fd193d406c.jpeg)

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [November 4, 2024, 7:42pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516/4 "2024-11-04T19:42:24Z")

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The thumbnails for the scenes show that you’ve got safe areas defined. You could remove those with Tools\>Advainced Camera Tools\>Reset Camera. You would need to do that with each scene and then update it.

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**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\
**Post date:** [November 4, 2024, 8:21pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516/5 "2024-11-04T20:21:10Z")

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> [@filmdesigntwo](#):
>
> SU ver 24.0.598 on Mac Running OS 15

And update your profile please. It helps us help you…

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**Author:** ![filmdesigntwo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/filmdesigntwo/32/223062_2.png) [@filmdesigntwo](https://forums.sketchup.com/u/filmdesigntwo)\
**Post date:** [November 4, 2024, 8:54pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516/6 "2024-11-04T20:54:18Z")

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Thank You

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**Author:** ![JackyM](https://avatars.discourse-cdn.com/v4/letter/j/d07c76/32.png) [@JackyM](https://forums.sketchup.com/u/JackyM)\
**Post date:** [August 29, 2025, 3:58pm UTC](https://forums.sketchup.com/t/thumbnails-greyed-out-in-scenes-when-updated/297516/7 "2025-08-29T15:58:40Z")

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Closed on August 29, 2025, 3:58pm UTC