# There is no response even if I put the license in the blank and press the Add button. **URL:** \ **Category:** SketchUp\ **Tags:** bug\ **Created:** [February 28, 2023, 1:47am UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494 "2023-02-28T01:47:25Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Johnlim](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@Johnlim](https://forums.sketchup.com/u/Johnlim)\ **Post date:** [February 28, 2023, 1:47am UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/1 "2023-02-28T01:47:25Z")
There is no response even if I put the license in the blank and press the Add button. I would appreciate it if you could deal with this problem. (SketchUp pro 2017 VER) ![license add issue](https://global.discourse-cdn.com/sketchup/original/3X/7/5/7527d364b554b092126c295527d2f7bd7b13d053.png) ---
**Author:** ![Johnlim](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@Johnlim](https://forums.sketchup.com/u/Johnlim)\ **Post date:** [February 28, 2023, 6:28am UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/2 "2023-02-28T06:28:49Z")
all buttons are not working and link also not working in license page. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [February 28, 2023, 7:41am UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/3 "2023-02-28T07:41:30Z")
Unfortunately, all license screens for 2017 and earlier are currently broken. I created a bug report for the problem to be looked into. We already know that some important files are not working on our servers. I don’t know how long it will take to fix those files. ---
**Author:** ![HenryTanMT](https://avatars.discourse-cdn.com/v4/letter/h/8dc957/32.png) [@HenryTanMT](https://forums.sketchup.com/u/HenryTanMT)\ **Post date:** [June 15, 2023, 7:50am UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/4 "2023-06-15T07:50:45Z")
Hi Colin. Is this resolved? Is there other solutions to activate the license? Our staff need to activate the license to use the software. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [June 15, 2023, 4:48pm UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/5 "2023-06-15T16:48:16Z")
It isn’t fully resolved. There is a work around. I will send a message to you to explain that. ---
**Author:** ![mart1347](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@mart1347](https://forums.sketchup.com/u/mart1347)\ **Post date:** [March 24, 2025, 7:36pm UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/6 "2025-03-24T19:36:08Z")
I’m dealing with the same issue. The “Add License” and “Advanced…” buttons aren’t responding. I tried right-clicking “Advanced…” and opening it in a new window, which opens the Add License page in Internet Explorer (Version 24H2, OS Build 26100.3476). However, the problem persists. I then copied the URL from Internet Explorer to Google Chrome (Version 134.0.6998.166, Official Build, 64-bit), and the “Add License” button worked. However, after copying and pasting my license info, I received the following message: _Oops…_ _That doesn’t look like a valid Serial Number and Authorization Code combination._ _Please check your license and try again. (Hint: Copy & paste works best, but you can also try manually typing it in.)_ _Authorization codes can be found in your license email or retrieved from our [License Manager]. For more troubleshooting tips, please visit this [Help Center article]._ I’ve installed the software and ran it as an administrator. I’d appreciate it if @colin could provide an update on the reported broken license screens or assist me in updating my .lic file with my license details and the information from my new notebook ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 24, 2025, 11:52pm UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/7 "2025-03-24T23:52:26Z")
> [@mart1347](#): > > That doesn’t look like a valid Serial Number and Authorization Code combination. What version of SketchUp are you trying to license? ---
**Author:** ![mart1347](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@mart1347](https://forums.sketchup.com/u/mart1347)\ **Post date:** [March 25, 2025, 12:36am UTC](https://forums.sketchup.com/t/there-is-no-response-even-if-i-put-the-license-in-the-blank-and-press-the-add-button/221494/8 "2025-03-25T00:36:43Z")
Thanks for reaching out. The SN and AC were copied and pasted from the email sent by the reseller, and I looked up the license information in the License Manager, so I’m pretty sure it’s a valid combination. The version is SketchUp Pro 2016. The SketchUp License Welcome page is unresponsive. After that, I managed to open the license page in Chrome, but that’s when I got the “invalid license” response. The real issue is the unresponsive Welcome-License page.