# "The subscription server response is invalid"

**URL:** <https://forums.sketchup.com/t/the-subscription-server-response-is-invalid/179323>\
**Category:** Pro\
**Tags:** mac\
**Created:** [October 25, 2021, 11:57am UTC](https://forums.sketchup.com/t/the-subscription-server-response-is-invalid/179323 "2021-10-25T11:57:42Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![christianATwork](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@christianATwork](https://forums.sketchup.com/u/christianATwork)\
**Post date:** [October 25, 2021, 11:57am UTC](https://forums.sketchup.com/t/the-subscription-server-response-is-invalid/179323/1 "2021-10-25T11:57:42Z")

</div>

I’ve been working on an existing SketchUp model for the last couple of hours and saving periodically with no errors, but when trying to create a new document I’m greeted with the message:  
**The subscription server response is invalid - You can continue to use SketchUp, but you will not be allowed to start a new file or open an existing file**  
Also, a couple of times the message 'We are experiencing technical difficulties" (or similar) appeared…

I’m logged in and the Subscription Status is marked as Active.

I’m been working on a Mac Mini M1 for the few weeks without issue.

What’s going on?! Has anybody seen this before?

Thanks

---

<div class="post-metadata">

**Author:** ![pyroluna](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/pyroluna/32/5120_2.png) [@pyroluna](https://forums.sketchup.com/u/pyroluna)\
**Post date:** [October 25, 2021, 12:07pm UTC](https://forums.sketchup.com/t/the-subscription-server-response-is-invalid/179323/2 "2021-10-25T12:07:29Z")

</div>

There’s been an outage of the lic server a while back. This error is because of that. simply sign out and sign back in, and it should be fine again.