# The file could have been erased by Trimble Connect

**URL:** <https://forums.sketchup.com/t/the-file-could-have-been-erased-by-trimble-connect/293089>\
**Category:** SketchUp Go\
**Created:** [October 6, 2024, 4:16pm UTC](https://forums.sketchup.com/t/the-file-could-have-been-erased-by-trimble-connect/293089 "2024-10-06T16:16:50Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![fedefaustoferrari](https://avatars.discourse-cdn.com/v4/letter/f/c2a13f/32.png) [@fedefaustoferrari](https://forums.sketchup.com/u/fedefaustoferrari)\
**Post date:** [October 6, 2024, 4:16pm UTC](https://forums.sketchup.com/t/the-file-could-have-been-erased-by-trimble-connect/293089/1 "2024-10-06T16:16:50Z")

</div>

Ciao everybody,

I just upgraded SketchUp free to Go and tried to open a file I have been working on over the last month but the file doesn’t open at all.  
There is a red exclamation mark within the cloud icon of the project, while the other old files/projects are all ok with just the cloud icon…  
I tried the followings actions:

- Open the file: and I got “this does not appear to be a SketchUp model!”
- Open the chronology of the same file and tried to open an older version: I got “Error in download, the file could have been erased by Trimble Connect”
- Tried to duplicate the file: “duplication failed” message
- I downloaded the file, opened a new project and uploaded the file in it: I got “file not found or invalid”

I don’t have any backup, aside the copy I downloaded after the problem came out, here is the wetransfer link:

[https://we.tl/t-nqKSO3SNnQ](https://we.tl/t-nqKSO3SNnQ)

Attaching here below the red exclamation mark in the cloud icon:

 ![Screenshot 2024-10-06 alle 17.35.59](https://global.discourse-cdn.com/sketchup/original/3X/3/e/3e8e6469eaf508028ff3d09580965dfaaa59ae99.png)

I used SketchUp free and Go (2024 I guess)  
MacBook Pro Apple M1 Max

Thanks

---

<div class="post-metadata">

**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [October 6, 2024, 5:28pm UTC](https://forums.sketchup.com/t/the-file-could-have-been-erased-by-trimble-connect/293089/2 "2024-10-06T17:28:49Z")

</div>

In a browser, go to [connect.trimble.com](http://connect.trimble.com) and open the ‘SketchUp’ project.  
Try to download the file from there, or check the version history and sownload an earlier version.

---

<div class="post-metadata">

**Author:** ![fedefaustoferrari](https://avatars.discourse-cdn.com/v4/letter/f/c2a13f/32.png) [@fedefaustoferrari](https://forums.sketchup.com/u/fedefaustoferrari)\
**Post date:** [October 6, 2024, 6:45pm UTC](https://forums.sketchup.com/t/the-file-could-have-been-erased-by-trimble-connect/293089/3 "2024-10-06T18:45:03Z")

</div>

Thanks Mike! I managed to download an earlier version and upload it in a new project.  
Just one thing to flag: while uploading, the whole project became a component… I can still filter everything through tags but it seems there no groups/no separate components anymore and everything it’s just merged in one big component… any tips on how to disgregate it?  
Thanks again!

---

<div class="post-metadata">

**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [October 6, 2024, 7:17pm UTC](https://forums.sketchup.com/t/the-file-could-have-been-erased-by-trimble-connect/293089/4 "2024-10-06T19:17:01Z")

</div>

When you import a sketchup file, it becomes a component.  
You can explode it in the new or open it directly.