# Technical problems with Sketchup

**URL:** <https://forums.sketchup.com/t/technical-problems-with-sketchup/96356>\
**Category:** SketchUp\
**Created:** [May 30, 2019, 6:02am UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356 "2019-05-30T06:02:18Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![sjosesena](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sjosesena/32/44689_2.png) [@sjosesena](https://forums.sketchup.com/u/sjosesena)\
**Post date:** [May 30, 2019, 6:02am UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356/1 "2019-05-30T06:02:18Z")

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I bought a new computer, installed SketchUp. I removed the license and uninstalled sketchup on the old notebook. But when I open the program I just can not work on it. I see and I can click on the commands but they do not fire. Even opening an already done model, I can not visualize. Can someone help me please?

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**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [May 30, 2019, 10:46am UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356/2 "2019-05-30T10:46:36Z")

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In SketchUp, go to [menu]Window-\>Preferences-\>OpenGL and untick ‘Use Fast Feedback.

Any changes?

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**Author:** ![sjosesena](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sjosesena/32/44689_2.png) [@sjosesena](https://forums.sketchup.com/u/sjosesena)\
**Post date:** [May 30, 2019, 11:14am UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356/3 "2019-05-30T11:14:55Z")

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Thank you so mush!

It´s work now!!

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**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\
**Post date:** [May 30, 2019, 12:26pm UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356/4 "2019-05-30T12:26:45Z")

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So that you know: getting success by turning off use fast feedback indicates that your graphics are marginal for use with SketchUp. If possible, I’d recommend you get a better graphics adapter (NVidia have the best reputation) if you plan to do much SketchUp on this computer.

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**Author:** ![sjosesena](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sjosesena/32/44689_2.png) [@sjosesena](https://forums.sketchup.com/u/sjosesena)\
**Post date:** [May 30, 2019, 12:50pm UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356/5 "2019-05-30T12:50:25Z")

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Thanks my friend.  
The computer comes with a UHD Graphics 630 from the factory.

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**Author:** ![sjosesena](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sjosesena/32/44689_2.png) [@sjosesena](https://forums.sketchup.com/u/sjosesena)\
**Post date:** [May 30, 2019, 12:52pm UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356/6 "2019-05-30T12:52:28Z")

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I intend to exchange it in the future

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**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\
**Post date:** [May 31, 2019, 1:58pm UTC](https://forums.sketchup.com/t/technical-problems-with-sketchup/96356/7 "2019-05-31T13:58:15Z")

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GeForce GTX 1050 Ti or better.