# Subscription Server Invalid

**URL:** <https://forums.sketchup.com/t/subscription-server-invalid/180257>\
**Category:** Pro\
**Created:** [November 4, 2021, 2:40pm UTC](https://forums.sketchup.com/t/subscription-server-invalid/180257 "2021-11-04T14:40:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jdp](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@jdp](https://forums.sketchup.com/u/jdp)\
**Post date:** [November 4, 2021, 2:40pm UTC](https://forums.sketchup.com/t/subscription-server-invalid/180257/1 "2021-11-04T14:40:53Z")

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I had a software update and now I can not open any files in SketchUp. It says: The subscription server response is invalid You can continue to use SU, but you will no be allowed to start a new file or open an existing file. I have tried everything. I have to work. Does anyone know how to fix this?

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**Author:** ![niraj.poudel](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/niraj.poudel/32/63584_2.png) [@niraj.poudel](https://forums.sketchup.com/u/niraj.poudel)\
**Post date:** [November 4, 2021, 2:45pm UTC](https://forums.sketchup.com/t/subscription-server-invalid/180257/2 "2021-11-04T14:45:43Z")

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Can I request you to, in your already open SketchUp instance (or alternatively by logging into [SketchUp.com](http://SketchUp.com) (top right corner) \>\> “manage my account”), follow the image sequence below.

![1a.png](https://mail.google.com/mail/u/0?ui=2&ik=fa260045a5&attid=0.4&permmsgid=msg-a:r4277121620588439675&th=17a391fbed0e1092&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ_711-4PHaUxfd44rE5HNktIF-Mt8kZ-YaZFoTq0xLZU0E0zGKMJIRgj5eoxjoJtd1G2QL7DZWk48TOfNJ-MUJYBteWXdB9pOlu1Me9U-pMgUI2vGEVnBQ2aK0&disp=emb&realattid=ii_kpg5o4pg7)

![1b.png](https://mail.google.com/mail/u/0?ui=2&ik=fa260045a5&attid=0.3&permmsgid=msg-a:r4277121620588439675&th=17a391fbed0e1092&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ9Qb5juN34c9vQL8Zz4tUZW42Y0M0JfPvGJ3bDGXM9lVIp1-lvqQpqQ2hZTKUBJkjUp8Vp77h-sUmI-smb_FfSgsJ5NZ_7QRv0r4LijsJS_nReNDwXD7PIDwF4&disp=emb&realattid=ii_kpg5o8tr8)

![1d.png](https://mail.google.com/mail/u/0?ui=2&ik=fa260045a5&attid=0.6&permmsgid=msg-a:r4277121620588439675&th=17a391fbed0e1092&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ_v2xet1m4prMa6Wmgb1v-8PbW3RHM5T_MhGFAlxtCugC5JrenolJBlPDa--1S498oA1NaQ2Vlaxbkp4co6FNpBKk8fyz2BBD9_Vi7SoWnqj1FOPPwa7fkTbRM&disp=emb&realattid=ii_kpg5ohoe10)  
 ![1e.png](https://mail.google.com/mail/u/0?ui=2&ik=fa260045a5&attid=0.5&permmsgid=msg-a:r4277121620588439675&th=17a391fbed0e1092&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ90HrcvDpeiQnd1INrDbKULhrXtgIuMg_vjS_1VWSnQeJbn_SUh017SGJvjyS1-UPXhRFDudB863fi-IIaH7zYBGQ6R_6POeqizkl9knMULW2PhuxJkGmhC2G8&disp=emb&realattid=ii_kpg5oldk11)

Once you deauthorize all (which basically signs you out of the other SketchUp instances) \>\> you will be prompted to sign back in and hopefully that will resolve the issue for you?

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<div class="post-metadata">

**Author:** ![jdp](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@jdp](https://forums.sketchup.com/u/jdp)\
**Post date:** [November 4, 2021, 2:48pm UTC](https://forums.sketchup.com/t/subscription-server-invalid/180257/3 "2021-11-04T14:48:50Z")

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Thank you, however I can not see anything that you sent.

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<div class="post-metadata">

**Author:** ![niraj.poudel](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/niraj.poudel/32/63584_2.png) [@niraj.poudel](https://forums.sketchup.com/u/niraj.poudel)\
**Post date:** [November 4, 2021, 2:54pm UTC](https://forums.sketchup.com/t/subscription-server-invalid/180257/4 "2021-11-04T14:54:34Z")

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Oops. My apologies. Let me actually share the SU help article on it. That might be better.

> **[Managing Subscription Plans | SketchUp Help](https://help.sketchup.com/en/licensing-accounts-and-administration/managing-sketchup-subscription#deauthorize-computers)**
>
> First - Are you in the right place? We started offering sign-in plans in 2018 for Go and in 2019 for Pro. The subscription plans found in the Trimble Account page do not have or need serial numbers. SketchUp Pro Classic license plans and...