Coworker was given SketchUp Shop, but when she was logging into it, was still unable to edit materials.
Went into the license manager, and under licenses, it says she was assigned to SketchUp free. Under the subscriptions tab, it lists both SketchUp Free, and SketchUp Shop. However, there is no ‘+’ sign for her to be able to assign herself the license.
The IT person who setup the purchase also has no option to assign the license.
Support via email is down this week.
What should we do? What step are we missing?