Sketchup login incorrectly says my subscribtion is not verified. MacBook Air running OS 14.5. Tried reinstalling with clean install numerous times. Sketchup support sent new subscriber number; that made no change. Really need to get to work. Any ideas?
What version of SketchUp are you using? Your profile says 2018.
What subscriber number? For subscriptions you enter the email address and password you used when you set up your subscription.
I have been using 2024, but I tried both 2024 and 2025 with no luck.
Hello Pamela,
Congratulations! You have been designated as an owner/user of SKP-PRO-YR-WEB-01
I am logging in by opening the program and then the verification comes through when I successfully login online.
From whom did you get this?
Maybe @colin can offer some insight.
From the support team at Sketchup…someone named Tiago.
Please update your forum profile while waiting for Colin.
Did you try entering the email address and password you used when you purchased the subscription? Have you tried contacting Tiago?