I downloaded SU26 last week and clicked “import extensions”. It booted up, had an error about one or two extensions that didn’t work so I didn’t click those to bring in, and then I went home from work for the weekend. When I tried to open 26 this week, it immediately bug splats upon trying to boot it up. I tried reinstalling the entire program, and when I did it didn’t even ask me anything about bringing over extensions this time, it just continued to bug splat when I try to open it still.
It worked when I tried to run as administrator, but I work in an office where IT changes out admin passwords all the time and I don’t want to ask for it every time I boot up the program. I’m assuming there’s some kind of extension causing an issue still? Is there a way to delete all extensions back to default if I can’t open the program?
I sent in bug splat reports this morning and also submitted a ticket this morning but haven’t heard anything, so wanted to post here as well. I just tried again to get a crash report number again if it helps - Crash #6451
You can remove extensions manually without opening SketchUp. In File Explorer put in %AppData%\SketchUp\SketchUp 2026\SketchUp\Plugins. That will open the normally hidden folder. From there you can remove whatever extensions you need.
The last extension to load was Lumion. I think that they are loaded in alphabetical order, though there may be tricks to have some loader sooner. TT_Lib for example is loaded early on.
Someone else seeing crashing found that SubD and Vertex Tools were the extensions causing the problem.
Thanks all. I removed all the old ones from the folder and re-introduced some of them one by one and it seems like it’s opening now. Will see if it continues to open as the week proceeds and nothing glitches out again =) I might be missing a couple extensions if they failed to load previously but I probably never used half the extensions I had anyways, hah.
I don’t use any of those extensions, nor have I updated to 2026. Bug splats are tracking at about 50% of startups crashing, necessitating a re-log in before I can start to work. Lately, occurring mid drafting sessions daily, to the point I need to autosave every 5 minutes, which is in itself a flow-stopper.
Submitted full service ticket this time, but really, folks, what is the issue with the endless bug splats? This piece of software has reached a vintage where you’d think this type of BETA behavior would be long dialed out of such a matured program of multiple decades of use and development. Why can’t I just pay the price for the software and get to work?
Please, Trimble. Stop re-hashing existing, working tools and find a solution to the simplest problem: Sketchup’s inability to run smoothly.
SU 2026 do not start correctly. It stays blocked at the startup page.
I removed the program, including all the files in the Library (I’m on Mac).
Then I reinstalled the program. This time, I was not asked if I wanted to migrate my extensions. Strange !!!
The net result is still the same, it doesn’t work.
I also tried the same procedure after booting in Safe Mode. Still no question asked for the extensions. Same problem.
Although I read that SU 2026 works with Mac OS Ventura, it doesn’t work on my Macbook Pro 2017 with Intel processor. This should be stated on the compatibility page, unless I have another problem.