Were did you download from?
Perhaps check your memory ?
https://www.memtest86.com/ has a free edition.
Second get a hard drive test utility from your hard driveās OEM and check the drive.
MikeWayzovski, I downloaded from Sketchup at
https://www.sketchup.com/sketchup/2018/SketchUpPro-en-exe
How did you get SketchUp 2017 Make from that link?
Oops, I copied the wrong link. Sorry!
This one is what I used to download.
https://www.sketchup.com/sketchup/2017/en/sketchupmake-2017-2-2555-90782-en-x64-exe
ntdll!TppValidateCleanupGroupMember is the last cmd, and thereās a āOutlookServicingā before that?
About 10 people have crashed with the same TppValidateCleanupGroupMember call. Tpp is Windows threading pools, and the stacks all look similar. Typically, when itās this infrequent, itās some configuration that a few people have. I typically google the things in that first sentence, but nothing jumps out at me.
Barry, you found the issue for me! Wonderful news!!!
I looked and I indeed had Office 2010 and Office 365 installed on this system.
After uninstalling both of them my SU session is running for > 20 minutes, and there is no procmon events for Office or Outlook.
I suspect if I reinstall Office 365 and then try SU it will continue to workā¦my guess is there was some conflict on the combined install of Outlook 2010 Home & Business with Office 365 that SU was stumbling into.
Awesome!
Thank you so much for taking a look at my problem!
Best Regards,
ā¦Patrick
Dan
That was a good idea, and I tried out the memtest. It passed.
Thanks,
ā¦Patrick
Yes, indeed, I did reinstall Office 365, and SU is running for > 15 minutes. Yay, I believe this problem is solved by removing Outlook 2010 Home & Business, and any potential conflict it had with the Office 365 installation.
Awesome support from Barry!!!
ā¦Patrick
This topic was automatically closed 183 days after the last reply. New replies are no longer allowed.