Su crashes while using 3DWH or import img as texture


#1

sketchup crashes more often than not :
when downloading an img while still in 3D warehouse
while in su loading the img (paint bucket is followed by “sketchup
quit unexpectedly”)
importing an img as texture into su (selecting color within color
pallet can lead to crash)
mac version 10.9.4
sketchup pro 2014
performed: reset safari
followed Tommy’s advice:Did you know that most issues with
SketchUp on a Mac can be solved in one of two ways?
where is the buck?


#2

The buck? Importing images has nothing to do with 3dwarehouse, does it? From 3dwarehouse, you import models, not images. Can you share the image you’re trying to load? What kind of image? And why do you think 3dwarehouse has anything to do with this?


#3

thank you for the reply
the description of my problem was more to read like:su crashes
A : when in 3DWH
B : when trying to import an img
C : or even just trying to open su


#4

Submit the crash from Bugsplat. You are getting a bugsplat, aren’t you? I’ll take a look. If not, private message me the Apple Crash stack via copy paste.


#5

my first attempt ended to send the file:

We're sorry, but your email message to ["sketchup.replies+4f1b2c973c1db61c6024271ef571aca5@gmail.com"] (titled Re: [SketchUp Forum] Su crashes while using 3DWH or import img as texture) didn't work.

Reason:

Body is limited to 32000 characters; you entered 75363.

If you can correct the problem, please try again.


#6

why don’t I send you beginning and end of the crash report :Process: SketchUp [1232]Path: /Applications/SketchUp 2014/SketchUp.app/Contents/MacOS/SketchUpIdentifier: com.sketchup.SketchUp.2014Version: 14.1 (14.1.1283)Code Type: X86 (Native)Parent Process: launchd [151]Responsible: SketchUp [1232]User ID: 501
Date/Time: 2014-09-23 20:07:42.456 -0400OS Version: Mac OS X 10.9.4 (13E28)Report Version: 11Anonymous UUID: 72BB2E14-1D3D-D919-849F-B27AFF73E9CC
Sleep/Wake UUID: 0E70F21D-F6B4-4D3B-937F-0127A148DFF3
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000107d00b9
VM Regions Near 0x107d00b9: mapped file 00000000107cf000-00000000107d0000 [ 4K] r–/rwx SM=COW /private/var/folders//.iscachebmp–> __TEXT 00000000107d0000-00000000107d1000 [ 4K] r-x/rwx SM=COW cl_kernels __LINKEDIT 00000000107d1000-00000000107d2000 [ 4K] r–/rwx SM=COW cl_kernels
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread0 cl_kernels 0x107d00ba 0x107d0000 + 1861 com.sketchup.SketchUp.2014 0x004d83c7 CMergeController::MergeVertices(bool) + 3632 com.sketchup.SketchUp.2014 0x004d9666 CMergeController::DoMerge(bool, bool, bool, CComponentInstance*) + 8183 com.sketchup.SketchUp.2014 0x002d6c17 CRectangleTool::DoRectangle(CSketchUpModel*, atlast::geometry::CPoint3d const&, atlast::geometry::CPoint3d const&) + 10174 com.sketchup.SketchUp.2014 0x002d8740 CRectangleTool::OnEndOperation(CSketchUpModel*, atlast::utils::atlast_ustring const&) + 805 com.sketchup.SketchUp.2014 0x002da45a CTwoPointTool::EndOperation(unsigned int, sketchup::CPoint, ISketchView*, bool) + 6026 com.sketchup.SketchUp.2014 0x002da646 CTwoPointTool::OnLButtonUp(unsigned int, sketchup::CPoint, ISketchView*) + 2347 com.sketchup.SketchUp.2014 0x00401ff1 CToolManager::OnLButtonUp(unsigned int, sketchup::CPoint, ISketchView*) + 938 com.sketchup.SketchUp.2014 0x00021273 CMacSketchUpView::OnLButtonUp(int, int, unsigned int) + 799 com.sketchup.SketchUp.2014 0x0001da34 0x1000 + 11730010 com.apple.AppKit 0x9443debb -[NSWindow sendEvent:] + 71911 com.sketchup.SketchUp.2014 0x0003c872 0x1000 + 24382612 com.apple.AppKit 0x943dc91d -[NSApplication sendEvent:] + 403413 com.sketchup.SketchUp.2014 0x00052806 0x1000 + 33383014 com.apple.AppKit 0x942211bc -[NSApplication run] + 82315 com.apple.AppKit 0x94209ff8 NSApplicationMain + 116516 com.sketchup.SketchUp.2014 0x00003755 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager0 libsystem_kernel.dylib 0x90020992 kevent64 + 101 libdispatch.dylib 0x9b679899 _dispatch_mgr_invoke + 2382 libdispatch.dylib 0x9b679532 _dispatch_mgr_thread + 52
Thread 2:0 libsystem_kernel.dylib 0x90020cf6 __poll + 101 libruby.2.0.0.dylib 0x0527ef8b thread_timer + 4432 libsystem_pthread.dylib 0x940015fb _pthread_body + 1443 libsystem_pthread.dylib 0x94001485 _pthread_start + 1304 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 3:: com.apple.NSURLConnectionLoader0 libsystem_kernel.dylib 0x9001af7a mach_msg_trap + 101 libsystem_kernel.dylib 0x9001a16c mach_msg + 682 com.apple.CoreFoundation 0x957d8bf9 __CFRunLoopServiceMachPort + 1693 com.apple.CoreFoundation 0x957d81d1 __CFRunLoopRun + 13934 com.apple.CoreFoundation 0x957d79ea CFRunLoopRunSpecific + 3945 com.apple.CoreFoundation 0x957d784b CFRunLoopRunInMode + 1236 com.apple.Foundation 0x90f4f095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 3817 com.apple.Foundation 0x90f4ef0e -[NSThread main] + 458 com.apple.Foundation 0x90f4ee66 NSThread__main + 14269 libsystem_pthread.dylib 0x940015fb _pthread_body + 14410 libsystem_pthread.dylib 0x94001485 _pthread_start + 13011 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 4:0 libsystem_kernel.dylib 0x9001af7a mach_msg_trap + 101 libsystem_kernel.dylib 0x9001a16c mach_msg + 682 com.apple.CoreFoundation 0x957d8bf9 __CFRunLoopServiceMachPort + 1693 com.apple.CoreFoundation 0x957d81d1 __CFRunLoopRun + 13934 com.apple.CoreFoundation 0x957d79ea CFRunLoopRunSpecific + 3945 com.apple.CoreFoundation 0x957d784b CFRunLoopRunInMode + 1236 com.apple.AppKit 0x943d8b88 _NSEventThread + 2837 libsystem_pthread.dylib 0x940015fb _pthread_body + 1448 libsystem_pthread.dylib 0x94001485 _pthread_start + 1309 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 5:: CVDisplayLink0 libsystem_kernel.dylib 0x9001f7ca __psynch_cvwait + 101 libsystem_pthread.dylib 0x94003d1d _pthread_cond_wait + 7282 libsystem_pthread.dylib 0x94005bd9 pthread_cond_wait$UNIX2003 + 713 com.apple.CoreVideo 0x9b3ba540 CVDisplayLink::runIOThread() + 9364 com.apple.CoreVideo 0x9b3ba180 startIOThread(void*) + 1595 libsystem_pthread.dylib 0x940015fb _pthread_body + 1446 libsystem_pthread.dylib 0x94001485 _pthread_start + 1307 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 6:: com.apple.CFSocket.private0 libsystem_kernel.dylib 0x9001face __select + 101 com.apple.CoreFoundation 0x95828ae6 __CFSocketManager + 11582 libsystem_pthread.dylib 0x940015fb _pthread_body + 1443 libsystem_pthread.dylib 0x94001485 _pthread_start + 1304 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 7:: JavaScriptCore::BlockFree0 libsystem_kernel.dylib 0x9001f7ca __psynch_cvwait + 101 libsystem_pthread.dylib 0x94003d1d _pthread_cond_wait + 7282 libsystem_pthread.dylib 0x94005bd9 pthread_cond_wait$UNIX2003 + 713 com.apple.JavaScriptCore 0x959aaae4 JSC::BlockAllocator::blockFreeingThreadMain() + 2764 com.apple.JavaScriptCore 0x959a1e1c WTF::threadEntryPoint(void*) + 765 com.apple.JavaScriptCore 0x959a1db0 WTF::wtfThreadEntryPoint(void*) + 166 libsystem_pthread.dylib 0x940015fb _pthread_body + 1447 libsystem_pthread.dylib 0x94001485 _pthread_start + 1308 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 8:: JavaScriptCore::Marking0 libsystem_kernel.dylib 0x9001f7ca __psynch_cvwait + 101 libsystem_pthread.dylib 0x94003d1d _pthread_cond_wait + 7282 libsystem_pthread.dylib 0x94005bd9 pthread_cond_wait$UNIX2003 + 713 com.apple.JavaScriptCore 0x959ab4eb JSC::GCThread::waitForNextPhase() + 1234 com.apple.JavaScriptCore 0x959ab378 JSC::GCThread::gcThreadMain() + 885 com.apple.JavaScriptCore 0x959a1e1c WTF::threadEntryPoint(void*) + 766 com.apple.JavaScriptCore 0x959a1db0 WTF::wtfThreadEntryPoint(void*) + 167 libsystem_pthread.dylib 0x940015fb _pthread_body + 1448 libsystem_pthread.dylib 0x94001485 _pthread_start + 1309 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 9:: JavaScriptCore::Marking0 libsystem_kernel.dylib 0x9001f7ca __psynch_cvwait + 101 libsystem_pthread.dylib 0x94003d1d _pthread_cond_wait + 7282 libsystem_pthread.dylib 0x94005bd9 pthread_cond_wait$UNIX2003 + 713 com.apple.JavaScriptCore 0x959ab4eb JSC::GCThread::waitForNextPhase() + 1234 com.apple.JavaScriptCore 0x959ab378 JSC::GCThread::gcThreadMain() + 885 com.apple.JavaScriptCore 0x959a1e1c WTF::threadEntryPoint(void*) + 766 com.apple.JavaScriptCore 0x959a1db0 WTF::wtfThreadEntryPoint(void*) + 167 libsystem_pthread.dylib 0x940015fb _pthread_body + 1448 libsystem_pthread.dylib 0x94001485 _pthread_start + 1309 libsystem_pthread.dylib 0x94006cf2 thread_start + 34
Thread 10:: JavaScriptCore::Marking0 libsystem_kernel.dylib 0x9001f7ca __psynch_cvwait + 101 libsystem_pthread.dylib 0x94003d1d _pthread_cond_wait + 7282 libsystem_pthread.dylib 0x94005bd9 pthread_cond_wait$UNIX2003 + 713 com.apple.JavaScriptCore 0x959ab4eb JSC::GCThread::waitForNextPhase() + 1234 com.apple.JavaScriptCore 0x959ab378 JSC::GCThread::gcThreadMain() + 885 com.apple.JavaScriptCore 0x959a1e1c WTF::threadEntryPoint(void*) + 766 com.apple.JavaScriptCore 0x959a1db0 WTF::wtfThreadEntryPoint(void*) + 167 libsystem_pthread.dylib 0x940015fb _pthread_body + 1448 libsystem_pthread.dylib 0x94001485 _pthread_start + 1309 libsystem_pthread.dylib 0x94006cf2 thread_start + 34

and here the end:

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE0x9bc1a000 - 0x9bc36fff libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib0x9bc37000 - 0x9c05cfe3 com.apple.VideoToolbox (1.0 - 1273.54) <63E19724-B43E-3552-8D1F-87D0688DF593> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox0x9c05d000 - 0x9c05dffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib0x9c05e000 - 0x9c0b3ff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <CB06B746-9EB1-3972-A798-A139E15F5ACC> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio0x9c0b4000 - 0x9c19fff4 com.apple.DiskImagesFramework (10.9 - 371.1) <32A138AB-6A20-3C28-BFF8-7188C9790F31> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages0x9c23b000 - 0x9c245ff0 libCGInterfaces.dylib (271) <F78617B0-10DD-3DB0-988A-2407D630519A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Resources/libCGInterfaces.dylib0xbabb0000 - 0xbabb1ffe +com.3dconnexion.driver.client (10.1.0 - 10.1.0) <B0F96204-B0C7-3AE2-915F-DDF726D1838C> /Library/Frameworks/3DconnexionClient.framework/Versions/A/3DconnexionClient
External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 4 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2466 thread_create: 2 thread_set_state: 0
VM Region Summary:ReadOnly portion of Libraries: Total=322.0M resident=83.8M(26%) swapped_out_or_unallocated=238.2M(74%)Writable regions: Total=2.7G written=1.9G(69%) resident=2.6G(93%) swapped_out=0K(0%) unallocated=183.6M(7%) REGION TYPE VIRTUAL=========== =======ATS (font support) 32.0MATS (font support) (reserved) 4K reserved VM address space (unallocated)CG backing stores 23.3MCG image 259.1MCG raster data 3504KCG shared images 172KCoreAnimation 6920KCoreAnimation (reserved) 8K reserved VM address space (unallocated)CoreGraphics 8KFoundation 4KIOKit 30.0MIOKit (reserved) 4K reserved VM address space (unallocated)Image IO 1368KJS JIT generated code 192KJS VM register file 4096KJS garbage collector 2048KKernel Alloc Once 4KMALLOC 2.3GMALLOC (admin) 48KMemory Tag 241 96KMemory Tag 242 12KMemory Tag 249 156KOpenCL 48KOpenGL GLSL 1280KSBRK 4096KSQLite page cache 384KStack 70.2MVM_ALLOCATE 39.4MWebKit Malloc 3312K__DATA 66.1M__IMAGE 528K__IMPORT 8K__LINKEDIT 71.7M__OBJC 4372K__PAGEZERO 4K__TEXT 250.3M__UNICODE 544Kmapped file 88.9Mshared memory 68K=========== =======TOTAL 3.3GTOTAL, minus reserved VM space 3.3G


#8

That’s nearly unreadable… can you go to the directory /Users/YOUR_NAME/Library/Application Support/CrashReporter/ and send us SketchUp_LOTS-OF-HEXIDECIMAL-NUMBERS.plist file? Go to http://help.sketchup.com/en/contact/technical-support to do this, and tell them Barry sent you. From trying to read this, it looks like the bmp you’re trying to import is cached. Are you sure it’s a valid file, and why are you using bmp? I’ve never used bmp’s on Mac, Preview doesn’t support bmp’s does it? Try opening the image in Preview.


#9

You submitted the same garbage without line endings to our support group. I want you to find the file I asked you to find, and attach it to the tech support link. Do not cut-n-paste the same garbage in.