# SU Checkup freezes, SU2017 won't start

**URL:** <https://forums.sketchup.com/t/su-checkup-freezes-su2017-wont-start/33663>\
**Category:** SketchUp\
**Tags:** make-2017\
**Created:** [November 11, 2016, 6:42am UTC](https://forums.sketchup.com/t/su-checkup-freezes-su2017-wont-start/33663 "2016-11-11T06:42:10Z")\
**Posts on this page:** 1\
**Showing post:** 14

<div class="post-metadata">

**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [November 13, 2016, 9:17pm UTC](https://forums.sketchup.com/t/su-checkup-freezes-su2017-wont-start/33663/14 "2016-11-13T21:17:27Z")

</div>

@1arch, and @slstorch,

Both of your machines are crashing in the same Intel OpenGL support library (DLL) used by your integrated Intel graphics driver. (Ie, drivers are seldom single files these days.)

In the report file, this is called the “ **Fault Module** ”:

“`C:/Windows/System32/ig75icd64.dll`”

Although each of you, are having issues with a different version:

@1arch: `9.18.10.3272`  
@slstorch: `10.18.10.3496`

* * *

I am not surprised, because … one of my test machines is a **Toshiba Satellite i3-4005U** notebook with integrated **Intel HD4400** graphics, running Windows **8.1**. Another of my test machines is a **Toshiba Qosmio i7** notebook with integrated **Intel HD4000** graphics.

During testing, I had the same startup errors, in the same driver library module.

These versions all **failed** for me:

`10.18.10.3345`  
`10.18.10.3412`

( **ADD:** Also reported that `10.18.10.3355` also fails.)

This is the version that **finally worked** for my i3 machine:

`10.18.10.4061`

(The i7 Qosmio machine is not home right now, so I cannot check it.)

---

_[View the full topic](https://forums.sketchup.com/t/su-checkup-freezes-su2017-wont-start/33663)._