# SU-2017 Pro freezes when exporting a 2D graphic

**URL:** <https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597>\
**Category:** SketchUp\
**Tags:** png, export, jpeg, 2d-export, image-export\
**Created:** [July 1, 2017, 9:53pm UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597 "2017-07-01T21:53:31Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ealdallal](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@ealdallal](https://forums.sketchup.com/u/ealdallal)\
**Post date:** [July 1, 2017, 9:53pm UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597/1 "2017-07-01T21:53:31Z")

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Hi All,

I have been suffering from SU freezes for a while when I try to export a scene into 2D graphic, namely JPEG or PNG.

I have 12 GM rams, ATI FirePro 4800 for the VGA card on Dell 5500 Precision !!! The size I am to export does not exceed 1500 Pix X 850 Pix!  
What would be the problem ?

Appreciate your feedback and advise

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [July 1, 2017, 9:59pm UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597/2 "2017-07-01T21:59:20Z")

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The first thing to do is check to make sure you have the latest drivers installed for that card.

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**Author:** ![ealdallal](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@ealdallal](https://forums.sketchup.com/u/ealdallal)\
**Post date:** [July 1, 2017, 10:05pm UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597/3 "2017-07-01T22:05:15Z")

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Thanks!

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**Author:** ![ealdallal](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@ealdallal](https://forums.sketchup.com/u/ealdallal)\
**Post date:** [July 2, 2017, 3:51am UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597/4 "2017-07-02T03:51:06Z")

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Driver is updated! but was wondering whether the model/release year and Memory of Card affect at all? its`s been on the computer for over six years.

thanks

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**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [July 2, 2017, 6:14am UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597/5 "2017-07-02T06:14:50Z")

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> [@ealdallal](#):
>
> What would be the problem ?

Reported in several other threads:

[Topics tagged export](https://forums.sketchup.com/tags/c/technical-problems/technical-sketchup-problems/export)

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<div class="post-metadata">

**Author:** ![ealdallal](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@ealdallal](https://forums.sketchup.com/u/ealdallal)\
**Post date:** [July 2, 2017, 2:52pm UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597/6 "2017-07-02T14:52:27Z")

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SU.17 freezes when exporting into images (JPEG, PNG, …etc)

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [October 2, 2017, 6:52am UTC](https://forums.sketchup.com/t/su-2017-pro-freezes-when-exporting-a-2d-graphic/47597/7 "2017-10-02T06:52:33Z")

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Closed on October 2, 2017, 6:52am UTC

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