I had a 1 week trial and before it ended I purchased Sketchup Pro. However it has not recognized a change to the full annual version, despite receiving emails to download the application again. Now the Trial has ended in the middle of working on a design and I cannot access my files, Everyime I sign in it prompts me to download the Trial but puts me in a loop of downloading the app again. How do I get out of this loop and get back to my account. No licenses are showing under my name and acocunt
The trial and the app are the same. Have you logged in with the email you made the purchase with?
you could check this
by default, when guying a licence, there is a ticked option to assign it to yourself.
if you unticked it, then you bought a licence but not for you.
if you’re using the correct email as Mike said, then it could be a case of unassigned seat.