# Sketchup pro refund **URL:** \ **Category:** Pro\ **Tags:** sketchup, advice\ **Created:** [April 15, 2021, 9:33am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811 "2021-04-15T09:33:22Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![kimusngu](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kimusngu](https://forums.sketchup.com/u/kimusngu)\ **Post date:** [April 15, 2021, 9:33am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/1 "2021-04-15T09:33:22Z")
I bought a 4/14 scatch-up. I’d like to get a refund for some reason. ---
**Author:** ![TheOnlyAaron](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/theonlyaaron/32/9436_2.png) [@TheOnlyAaron](https://forums.sketchup.com/u/TheOnlyAaron)\ **Post date:** [April 15, 2021, 1:56pm UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/2 "2021-04-15T13:56:45Z")
What is a 4/14 scratch-up? ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [April 15, 2021, 2:02pm UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/3 "2021-04-15T14:02:26Z")
It’s similar to SketchUp, but involves paper and a coin, to see if you have won something. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [April 15, 2021, 2:02pm UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/4 "2021-04-15T14:02:40Z")
To ask for a refund, please use this web page: [https://help.sketchup.com/en/contact-support/billing-question/form](https://help.sketchup.com/en/contact-support/billing-question/form) ---
**Author:** ![kimusngu](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kimusngu](https://forums.sketchup.com/u/kimusngu)\ **Post date:** [April 16, 2021, 2:55am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/5 "2021-04-16T02:55:06Z")
The answer is “The answer you entered for the CAPTCHA was not correct.” ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [April 16, 2021, 4:58am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/6 "2021-04-16T04:58:19Z")
Ha! I feel sure you are not alone in having problems with CAPTCHA. If it’s ok, I will ask a colleague to contact you, and you can then reply to request the refund. I have asked a colleague in London to contact you. If my message is seen during the morning in London, you should see an email message during your evening. ---
**Author:** ![kimusngu](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kimusngu](https://forums.sketchup.com/u/kimusngu)\ **Post date:** [April 19, 2021, 2:06am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/7 "2021-04-19T02:06:50Z")
The reason for the refund was my mistake. You have to buy it in 3D max, not in a scatchup. So I want a refund. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [April 19, 2021, 1:39pm UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/8 "2021-04-19T13:39:01Z")
My colleague should have contacted you by now. ---
**Author:** ![kimusngu](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kimusngu](https://forums.sketchup.com/u/kimusngu)\ **Post date:** [April 20, 2021, 12:53am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/9 "2021-04-20T00:53:32Z")
What should I do? ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [April 20, 2021, 1:32am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/10 "2021-04-20T01:32:51Z")
I will send you an email with the message from my colleague. You can read her questions, and reply to me, with your answers. Then I will forwards your answers to her. It will take me a few minutes, but let me know if my email gets to you. ---
**Author:** ![kimusngu](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kimusngu](https://forums.sketchup.com/u/kimusngu)\ **Post date:** [April 21, 2021, 1:16am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/11 "2021-04-21T01:16:46Z")
It’s been a day, but the mail hasn’t arrived. ---
**Author:** ![kimusngu](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kimusngu](https://forums.sketchup.com/u/kimusngu)\ **Post date:** [April 27, 2021, 9:23am UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/12 "2021-04-27T09:23:32Z")
It’s been six day, but the mail hasn’t arrived!!! ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [April 27, 2021, 1:41pm UTC](https://forums.sketchup.com/t/sketchup-pro-refund/160811/13 "2021-04-27T13:41:40Z")
I don’t know why you were able to receive my email, but not the one from my colleague. The refund was processed six days ago. Can you check to make sure that you see that the refund happened?