Sketchup Pro 2019 for K-12

Hi:
The license provided for Sketchup Pro 2019 isn’t working.
Error Oops That doesn’t look like a valid Serial Number and Authorization Code combination.
Our IP addresses are whitelisted.
I can install and license Sketchup Pro 2018.
The licenses are for K-12 .

Thanks
Frank Brooks

Is it an educational license? If so, those are normally only valid for a year and must be renewed annually.

I received the license January 2020

It’s an education license.

It would be a good idea to contact support directly.

Thanks
Do you have the phone number?

I don’t have a phone number but you could start here and file a ticket.

Is it possible you got a license for SketchUp 2020 and not for 2019?

Thanks
It says 2019 license