Sketchup Pro 2016 - Error when adding license


#1

I am receiving the error “Oops… SketchUp encountered an error with the license server.” when attempting to add a license to SketchUp Pro 2016. The serial number and activation code has been used many times in the past without issue.

Any ideas?


#2

Is it possible you’re trying to license too many copies? Only two copies can be licensed at any given time with the single seat Pro license.


#3

Hi DaveR,

Thanks for the response :slight_smile:

It’s a shared license across many school districts/boards so thousands of computers are using the same license and it’s been this way for a while - probably since the release of the 2016 version. If the license has been used on too many computers, should I expect a different error message? Based on this article I would think so, but maybe I’m missing something?: https://help.sketchup.com/en/article/3000074

Thanks again.

Owen


#4

Sorry. There was nothing in your original message to indicate this is an educational license. I was referring to the standard single license. You should contact SketchUp Technical Support directly for assistance with this.