# Sketchup Pro 2015 won't let me add a license **URL:** \ **Category:** SketchUp\ **Created:** [January 29, 2015, 11:41am UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422 "2015-01-29T11:41:12Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![lee2mina](https://avatars.discourse-cdn.com/v4/letter/l/b5ac83/32.png) [@lee2mina](https://forums.sketchup.com/u/lee2mina)\ **Post date:** [January 29, 2015, 11:41am UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/1 "2015-01-29T11:41:13Z")
I bought a license for 2014 and I upgraded it to 2015 pro. I downloaded the 2015 pro, but the program won’t let me even use it. An error comes up when I click on the add new license button so I can’t type the license in or anything. It doesn’t let me click on the “start using sketchup” button either. How can this be solved? ---
**Author:** ![bugra](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bugra/32/33481_2.png) [@bugra](https://forums.sketchup.com/u/bugra)\ **Post date:** [January 29, 2015, 11:48am UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/2 "2015-01-29T11:48:15Z")
What is the exact error that comes up? ---
**Author:** ![db1](https://avatars.discourse-cdn.com/v4/letter/d/b5a626/32.png) [@db1](https://forums.sketchup.com/u/db1)\ **Post date:** [March 16, 2015, 3:18pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/3 "2015-03-16T15:18:40Z")
I am having the same problem. Here is a screen shot. The text boxes are missing… ---
**Author:** ![spaceair](https://avatars.discourse-cdn.com/v4/letter/s/dc4da7/32.png) [@spaceair](https://forums.sketchup.com/u/spaceair)\ **Post date:** [March 16, 2015, 3:24pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/4 "2015-03-16T15:24:20Z")
Ditto here but with the Mac version. It seems you use a web panel to do the registration and the page it links to is either not there or the redirect is not working properly. ---
**Author:** ![riekendevis](https://avatars.discourse-cdn.com/v4/letter/r/4491bb/32.png) [@riekendevis](https://forums.sketchup.com/u/riekendevis)\ **Post date:** [March 16, 2015, 4:08pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/5 "2015-03-16T16:08:32Z")
Im having exact the same difficulty here, hope somebody comes up with a good solution. ---
**Author:** ![fwilmore](https://avatars.discourse-cdn.com/v4/letter/f/f19dbf/32.png) [@fwilmore](https://forums.sketchup.com/u/fwilmore)\ **Post date:** [March 16, 2015, 4:21pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/6 "2015-03-16T16:21:48Z")
Same problem at our office. Trying to add new licenses we purchased. ---
**Author:** ![ty\_s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ty_s/32/125065_2.png) [@ty\_s](https://forums.sketchup.com/u/ty_s)\ **Post date:** [March 16, 2015, 5:31pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/7 "2015-03-16T17:31:20Z")
Ty here, sorry for this issue everyone, we are working with Engineering to get this up and going as soon as possible. We will update here as soon as we have a resolution. Thank you for your patience! ---
**Author:** ![db1](https://avatars.discourse-cdn.com/v4/letter/d/b5a626/32.png) [@db1](https://forums.sketchup.com/u/db1)\ **Post date:** [March 16, 2015, 5:52pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/8 "2015-03-16T17:52:55Z")
I found a solution, at least for me. Maybe it will work for everyone else. I had to manually go into the firewall settings and tell Windows Firewall (in my case Windows, I am not sure how to do it on a Mac) that Sketchup 2015 existed on the system by creating a new rule. I would have thought that the installer would have done this, it did for Sketchup 8, 2013, & 2014, but not for 2015… Then I needed to allow all connections for this new “sketchup 2015” rule. After I did that, it worked. It worked right away for the Surface Pro, I needed to restart my desktop computer before it would work on that machine. I hope this helps. ---
**Author:** ![ty\_s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ty_s/32/125065_2.png) [@ty\_s](https://forums.sketchup.com/u/ty_s)\ **Post date:** [March 16, 2015, 5:58pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/9 "2015-03-16T17:58:24Z")
So we had a slight hicamurp this morning relating to the Add License feature. It has now been resolved. Please update here if you are seeing any further issues. ---
**Author:** ![tklettke13](https://avatars.discourse-cdn.com/v4/letter/t/f475e1/32.png) [@tklettke13](https://forums.sketchup.com/u/tklettke13)\ **Post date:** [March 16, 2015, 6:16pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/10 "2015-03-16T18:16:51Z")
You said the issue is resolved but I am unclear on what I have to do. How can I update my program so that it works? ---
**Author:** ![ty\_s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ty_s/32/125065_2.png) [@ty\_s](https://forums.sketchup.com/u/ty_s)\ **Post date:** [March 16, 2015, 6:55pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/11 "2015-03-16T18:55:09Z")
If you are having any issues downloading/installing/authorizing SketchUp, please check this knowledge center article - [Getting Started with SketchUp | SketchUp Help](http://help.sketchup.com/en/article/13688) ---
**Author:** ![tklettke13](https://avatars.discourse-cdn.com/v4/letter/t/f475e1/32.png) [@tklettke13](https://forums.sketchup.com/u/tklettke13)\ **Post date:** [March 16, 2015, 7:31pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/12 "2015-03-16T19:31:28Z")
I have downloaded the install file again and reinstalled after you said the issue was resolved but I am still having the same error. ---
**Author:** ![ty\_s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ty_s/32/125065_2.png) [@ty\_s](https://forums.sketchup.com/u/ty_s)\ **Post date:** [March 16, 2015, 7:43pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/13 "2015-03-16T19:43:29Z")
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**Author:** ![tklettke13](https://avatars.discourse-cdn.com/v4/letter/t/f475e1/32.png) [@tklettke13](https://forums.sketchup.com/u/tklettke13)\ **Post date:** [March 17, 2015, 1:33pm UTC](https://forums.sketchup.com/t/sketchup-pro-2015-wont-let-me-add-a-license/6422/14 "2015-03-17T13:33:20Z")
That worked for me, Thanks.