# Sketchup not working on brand new $3000 laptop **URL:** \ **Category:** SketchUp\ **Tags:** bug\ **Created:** [March 16, 2019, 1:40am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975 "2019-03-16T01:40:32Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![jed.herne](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jed.herne](https://forums.sketchup.com/u/jed.herne)\ **Post date:** [March 16, 2019, 1:40am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/1 "2019-03-16T01:40:32Z")
Hi! First post here 🙂 I’ve just bought a brand new Lenovo Yoga C930 UHD 14" i7 2-in-1 Laptop (16GB ram, 8th-gen intel i7 processor) that cost about $3000 … and sketchup doesn’t work on it. I can install and open Sketchup fine, but when I open it I: - don’t see any of the modelling axes - can’t draw anything ![image](https://global.discourse-cdn.com/sketchup/original/3X/2/a/2a7ddb1e70c0be1e20736d5e0a9f11c9299d63dd.png) In this image, those boxes are not actually boxes. They’re the selection boxes made by using the mouse - none of them actually select anything and they stay on the screen even though they should go away as soon as I release the mouse. I’ve uninstalled and reinstalled sketchup multiple times, restarted my computer, etc. Still not working. I’ve been using Sketchup for years and have never encountered this issue, even on lesser laptops. Can anyone please help me out? ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [March 16, 2019, 1:43am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/2 "2019-03-16T01:43:54Z")
Go to Window/Preferences/OpenGl and untick Use fast feedback. ---
**Author:** ![jed.herne](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jed.herne](https://forums.sketchup.com/u/jed.herne)\ **Post date:** [March 16, 2019, 1:46am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/3 "2019-03-16T01:46:30Z")
Legend! Works perfectly now :D. Thank you so much and have an awesome day! ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 16, 2019, 1:52am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/4 "2019-03-16T01:52:47Z")
I’ve had a few of these recently. It’s very gratifying to turn someone’s world around in three mouse actions. ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [March 16, 2019, 1:56am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/5 "2019-03-16T01:56:49Z")
It’s not all good news, although it allows Sketchup to function it’s actually telling you that the Graphic Card in your new computer isn’t really up to the job. SU relies heavily on the graphic card and it recommends against using built in Intel cards. If you bought this laptop specifically to use Sketchup I would suggest you take it back and exchange it for one with a dedicated graphics card, preferably Nvidia. ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [March 16, 2019, 2:00am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/6 "2019-03-16T02:00:09Z")
I’m sorry @colin I don’t find it at all gratifying, I find it sad that the persons computer won’t cope very well with Sketchup. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 16, 2019, 2:04am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/7 "2019-03-16T02:04:55Z")
There is some sort of detection going on, where SketchUp feels like it’s dealing with a capable GPU, enables something that can’t work, and then the user gets a blank screen. Either Intel or SketchUp ought to be able to either clearly say how powerful the GPU is, or detect that the GPU isn’t as powerful as it claims to be. Or reverse the settings. Have that option off for everyone, and include it as a tip for people trying to get good performance on better GPUs. ---
**Author:** ![Shep](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/shep/32/41669_2.png) [@Shep](https://forums.sketchup.com/u/Shep)\ **Post date:** [March 16, 2019, 2:05am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/8 "2019-03-16T02:05:49Z")
@jed.herne , are you sure the laptop doesn’t have a second video adapter? I have a upper end laptop that for a long time insisted on running sketchup with intel graphics. Shep ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 16, 2019, 2:07am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/9 "2019-03-16T02:07:23Z")
This wold be interesting to try, on a Surface Pro that has the problem. See if there is another GPU that can be selected: [https://www.howtogeek.com/351522/how-to-choose-which-gpu-a-game-uses-on-windows-10/](https://www.howtogeek.com/351522/how-to-choose-which-gpu-a-game-uses-on-windows-10/) ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [March 16, 2019, 2:09am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/10 "2019-03-16T02:09:57Z")
Only the high end Surface Pro has a second card and that is an Nvidia. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 16, 2019, 2:11am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/11 "2019-03-16T02:11:11Z")
Good to know, I may suggest that if it’s an option. ---
**Author:** ![Shep](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/shep/32/41669_2.png) [@Shep](https://forums.sketchup.com/u/Shep)\ **Post date:** [March 16, 2019, 2:17am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/12 "2019-03-16T02:17:13Z")
Here’s a post from when I tripped over the solution. [https://forums.sketchup.com/t/jagged-lines-on-brand-new-computer/19162/7](https://forums.sketchup.com/t/jagged-lines-on-brand-new-computer/19162/7) ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [March 16, 2019, 2:21am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/13 "2019-03-16T02:21:56Z")
Yep, and that option won’t be there if they only have one graphic card. ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [March 16, 2019, 3:15am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/15 "2019-03-16T03:15:27Z")
It’s worth noting that SU does mention the intel issue in its Hardware recommendations. ![HardRecs](https://global.discourse-cdn.com/sketchup/original/3X/7/d/7dfbbee71ad17904c50886e7e09fc1833698f474.jpeg) ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [March 16, 2019, 11:32am UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/16 "2019-03-16T11:32:40Z")
The intern Intel does seem to infect Windows, merely **W** hen **I** ’m **N** ot **DO** ing **W** ork i’am updating **S** tuff ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [March 16, 2019, 3:35pm UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/17 "2019-03-16T15:35:26Z")
As far as I could find out, all the Lenovo Yogas come with only an integrated Intel graphics chip. What you pay for is the form factor and design. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [September 15, 2019, 11:37pm UTC](https://forums.sketchup.com/t/sketchup-not-working-on-brand-new-3000-laptop/90975/18 "2019-09-15T23:37:04Z")
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