# SketchUp Not Responding Upon Starting

**URL:** <https://forums.sketchup.com/t/sketchup-not-responding-upon-starting/239038>\
**Category:** SketchUp\
**Created:** [August 21, 2023, 12:06am UTC](https://forums.sketchup.com/t/sketchup-not-responding-upon-starting/239038 "2023-08-21T00:06:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![newbie35](https://avatars.discourse-cdn.com/v4/letter/n/f0a364/32.png) [@newbie35](https://forums.sketchup.com/u/newbie35)\
**Post date:** [August 21, 2023, 12:06am UTC](https://forums.sketchup.com/t/sketchup-not-responding-upon-starting/239038/1 "2023-08-21T00:06:02Z")

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The extension Enscape, advised me to install a driver installer/update for my laptop because it is not working (encape). However, after I installed it, my sketchup 2021, is now not responding upon opening. This is the case for all the skp files I have on my laptop. It was working fine before tho. Can someone help me? I still don’t know much about SketchUp so this problem is really frustrating

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**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\
**Post date:** [August 21, 2023, 12:49am UTC](https://forums.sketchup.com/t/sketchup-not-responding-upon-starting/239038/2 "2023-08-21T00:49:36Z")

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Uninstall enscape and check if you’re able to open sketchup again.

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**Author:** ![newbie35](https://avatars.discourse-cdn.com/v4/letter/n/f0a364/32.png) [@newbie35](https://forums.sketchup.com/u/newbie35)\
**Post date:** [August 21, 2023, 1:39am UTC](https://forums.sketchup.com/t/sketchup-not-responding-upon-starting/239038/3 "2023-08-21T01:39:45Z")

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IT WORKED! SketchUp 2021 is running again. I haven’t considered doing this, so thanks a lot.

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [August 21, 2023, 1:42am UTC](https://forums.sketchup.com/t/sketchup-not-responding-upon-starting/239038/4 "2023-08-21T01:42:11Z")

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> [@newbie35](#):
>
> SketchUp 2021 is running again.

Mark @francisquitof 's post as the solution. Please correct your forum profile. There is no Free Plan of SketchUp 2021. And there must be a GPU in your computer.