Sketchup Not Opening on Windows 11 help me

I tried, don’t try, it’s still f#cked… :nauseated_face: Don’t know what they did on 25206, but since that build SU fails. So rolled back to 25201, all good. (and re-suspended the updates)

22/10/2022 => still happend with version 25227.1010 rs_prerelease. Don’t expect for windows to fix it, because for them they didn’t do anythining wrong. All design application work with the latest update for windows, only scketchup fail. So for them the responsible to update and fix the code is Sketchup no windows 11.

I want to know if Sketchup, a licenced program already foward the issue to microsoft and if they respond that they will fix it. If not, what are they waiting for?

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I’m on Windows 11 22H2 (Built 22621.674) . This is an official (commercially released) version.

You are using Insider Preview…, Beta… or whatever program for testing new features.
As far as I remember last time I checked to join such a testing program there was a tons of warning in the Terms (by Microsoft) where clearly - or less clearly - stated the risk of problems whit other program may happen. I did not joined, so:

SketchUp 2022 (22.0.354) - as well as the earlier versions back to SU 2017 - running well on my system.

I do not expect that the Operating System changes appearing after the release of Sketchup will not affect the operation of Sketchup.
I especially don’t expect the Sketchup developers to follow every single “Windows Insider Preview Builds” change, especially not when I see Microsoft stating:
“Windows Insider Preview Builds may be substantially modified before they’re commercially released. Microsoft makes no warranties, express or implied, with respect to the information provided here…”

In my opinion, Sketchup, a commercially licenced program, should follow the OS’s which are commercially released.

Sketchup employees do not share - they are not allowed to share - what changes they are working on and when that version will be released.

However, I am 100% sure that they are working on making their app run on all commercially available versions of the OS. As they did it in the past.
You can check the, how and what they did.

They have an internal (non public) roadmap to release new versions. You can guess yourself by checking the above mentioned release dates…


The same thing happened during the pre-release of Windows 10. Other programs and apps were also affected at different times. This is the reasaon I have not participated in the Win 11 preview. Also I am waiting for 11 to become more mature priot to switchin from 10.

I have both Windows 11 Home and Windows 11 Insider Dev build running on my Mac (using Parallels). My existing version is the 25174 build, and SketchUp 2022 works ok.

For a while now the insider one has refused to do updates, so I am doing a fresh download of the 25227 build.

It’s over 10 GB, it will take a while to get going! Hopefully SketchUp will fail for me as well, and I can tell the developers what errors I see.

Ok, that didn’t take as long as I expected. Here is my Windows specifications:

Edition Windows 11 Pro Insider Preview
Version 22H2
OS build 25227.1010
Experience Pack 1000.25227.1010.0

I had to go to Microsoft to download the ARM64 Visual C++ redistributable, after that SketchUp 2022 works ok.

i can’t install

You will need the X64 version of Visual C++ redistributable.

I don’t really understand why you are using Insider Preview Builds if you are not even aware of your System Architecture…


It was my mistake.

Does SketchUp work for you now?

I don’t disagree with the other comments about using prerelease OS, but I think that SketchUp should be working for you, and if it isn’t, there is a chance it would also not work for you in the release version of Windows 11.

It’s not working

In File Explorer, paste this into the path field:


Press Enter, and in the folder you are taken to click on the Date modified column. Look for the most recent text file that will be named SketchUpLog-2022-10-24-12_49_09.log, or something like that.

Add the text in that file to your next reply.

SketchUpLog-2022-10-28-16_29_28.txt (37.5 KB)

I ran into the same problem.
Edition Windows 11 Pro Insider Preview
Version 22H2
OS build 25227.1010
Experience Pack 1000.25227.1010.0
Nvdia Game ready driver 526.47
My device configuration:
Laptop:Lenovo Legion 5 Pro 2021
CPU: AMD Ryzen 7 5800H
GPU:NVIDIA GeForce RTX 3070 laptop

Thanks. I have asked the developers what would cause the bad pixel format error shown in that log file.

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We have been looking at crash reports, and they seem to have something in common, in that the crash is happening in Nvidia code.

Could one of you seeing the crash do a test? I won’t tell you the exact steps, only do the test if you know how to do it, and can get yourself back to normal afterwards.

  1. Check to make sure you have two or more GPUs. For example, there is an integrated Intel GPU available.
  2. Disable the Nvidia GPU.
  3. Open SketchUp. Does it crash?
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I just tried this and still it crashes. I attached the log file.
log.txt (26.5 KB)
I first got this warning message:
The following warnings were found when launching SketchUp:

  • SketchUp has detected your computer system has multiple graphics cards and is defaulting to an integrated Intel graphics card. SketchUp will perform better if you change your system to default to the AMD/NVIDIA card.

See this Help Center article for more information.

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Thanks for doing the test. I will show the new log to my colleagues.

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Sketchup is working properly on later beta insider build 25236

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update win11 huild 25236