# Sketchup Make 2017 set-up wizard starts, but ThumbsUp.dll fails to register

**URL:** <https://forums.sketchup.com/t/sketchup-make-2017-set-up-wizard-starts-but-thumbsup-dll-fails-to-register/59790>\
**Category:** SketchUp\
**Tags:** advice\
**Created:** [January 16, 2018, 11:22pm UTC](https://forums.sketchup.com/t/sketchup-make-2017-set-up-wizard-starts-but-thumbsup-dll-fails-to-register/59790 "2018-01-16T23:22:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![protec2](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@protec2](https://forums.sketchup.com/u/protec2)\
**Post date:** [January 16, 2018, 11:22pm UTC](https://forums.sketchup.com/t/sketchup-make-2017-set-up-wizard-starts-but-thumbsup-dll-fails-to-register/59790/1 "2018-01-16T23:22:45Z")

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HRESULT - 2147024770 Contact your support personnel. is the rest of the message.

I had this program running on my old computer, but it crashed, so I bought a new PC. First attempt to download I chose the MAC version by mistake. Have tried to find and delete all Sketchup related files/folders, with exception of some drawings, but it still won’t work. Not sure where to turn.

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**Author:** ![john\_mcclenahan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/john_mcclenahan/32/135377_2.png) [@john\_mcclenahan](https://forums.sketchup.com/u/john_mcclenahan)\
**Post date:** [January 17, 2018, 11:41am UTC](https://forums.sketchup.com/t/sketchup-make-2017-set-up-wizard-starts-but-thumbsup-dll-fails-to-register/59790/2 "2018-01-17T11:41:52Z")

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Search this forum for thumbsup.dll.

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**Author:** ![protec2](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@protec2](https://forums.sketchup.com/u/protec2)\
**Post date:** [January 17, 2018, 7:39pm UTC](https://forums.sketchup.com/t/sketchup-make-2017-set-up-wizard-starts-but-thumbsup-dll-fails-to-register/59790/3 "2018-01-17T19:39:27Z")

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Thanks John, it worked. Once I removed the Visual C programs and tried the SketchUp install again, the Visual C reinstalled automatically, and the SketchUp installed successfully.

Linda Gratton PMP

Admin Assistant/Office Manager

Protec Productions Group

604-669-6937

> **[Protec Productions Group - Event Staging Vancouver and Maple Ridge](https://www.protecstaging.net/)**
>
> Protec Productions Group provides event staging and equipment rentals for festivals, concerts and corporate events

![](https://global.discourse-cdn.com/sketchup/original/3X/c/c/cc3f90e2d51d14117455e0000759b4086072762c.jpg)

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [April 19, 2018, 11:39am UTC](https://forums.sketchup.com/t/sketchup-make-2017-set-up-wizard-starts-but-thumbsup-dll-fails-to-register/59790/4 "2018-04-19T11:39:49Z")

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Closed on April 19, 2018, 11:39am UTC

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