Sketchup Make 2017 crash when dividing faces

Technical Problems SketchUp
1

Hi All,

I am modelling a roller garage door, I built the door’s profile then extruded the door’s width with no problemsand now I am adding some finer details. But when I draw any lines across the face on the doors profile SketchUp crashes to desktop everytime, no Bug Splat is shown, app just disappears.

997×704 77.5 KB

There are some entries in the Windows Event Logs;

Faulting application name: SketchUp.exe, version: 17.1.174.0, time stamp: 0x582392fe
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x000000000004de4f
Faulting process id: 0x18cc
Faulting application start time: 0x01d284581800db6e
Faulting application path: C:\Program Files\SketchUp\SketchUp 2017\SketchUp.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 798cc9e6-7a5f-4768-b60e-8dee479aa6e1
Faulting package full name:
Faulting package-relative application ID:

Here is the skp of the model if you would like to see if its something i’ve done.

Garage Door.skp (1.8 MB)

Thanks,
Craig.

2

First checking to be sure you installed SU by r-clicking on installer > Run as administrator.

Install any extensions/plugins for SU?

Right off though, the chief suspect is the graphic driver. try updating your driver from the Nvidia site.

3

Hey there, thanks for the reply.

I reinstalled this system a little over a month ago and used the latest drivers at the time, but i can see the Nvidia driver is a little out of date with 376.53 installed vs 378.49. I’ve reinstalled VC++ redistribute and done the Run As Admin and followed a few tangents in the 2017 troubleshooting thread without any luck so far.

I did play around a bit last night trying to get this to work and both Sketchup 2017 x64 & 2016 x64 crash to desktop when trying to divide that face in that model.

However Sketchup 2015 32bit was able to work.

I will update the video driver and try again, but i didnt think the faulting module ntdll.dll was related to the video driver?

Cheers,
Craig.