Sketchup Make 2017 crash when dividing faces


#1

Hi All,

I am modelling a roller garage door, I built the door’s profile then extruded the door’s width with no problemsand now I am adding some finer details. But when I draw any lines across the face on the doors profile SketchUp crashes to desktop everytime, no Bug Splat is shown, app just disappears.

There are some entries in the Windows Event Logs;

Faulting application name: SketchUp.exe, version: 17.1.174.0, time stamp: 0x582392fe
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x000000000004de4f
Faulting process id: 0x18cc
Faulting application start time: 0x01d284581800db6e
Faulting application path: C:\Program Files\SketchUp\SketchUp 2017\SketchUp.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 798cc9e6-7a5f-4768-b60e-8dee479aa6e1
Faulting package full name:
Faulting package-relative application ID:

Here is the skp of the model if you would like to see if its something i’ve done.

Garage Door.skp (1.8 MB)

Thanks,
Craig.


#2

First checking to be sure you installed SU by r-clicking on installer > Run as administrator.

Install any extensions/plugins for SU?

Right off though, the chief suspect is the graphic driver. try updating your driver from the Nvidia site.


#3

Hey there, thanks for the reply.

I reinstalled this system a little over a month ago and used the latest drivers at the time, but i can see the Nvidia driver is a little out of date with 376.53 installed vs 378.49. I’ve reinstalled VC++ redistribute and done the Run As Admin and followed a few tangents in the 2017 troubleshooting thread without any luck so far.

I did play around a bit last night trying to get this to work and both Sketchup 2017 x64 & 2016 x64 crash to desktop when trying to divide that face in that model.

However Sketchup 2015 32bit was able to work.

I will update the video driver and try again, but i didnt think the faulting module ntdll.dll was related to the video driver?

Cheers,
Craig.