# Sketchup for Web - File not found or invalid **URL:** \ **Category:** SketchUp for Web\ **Created:** [August 30, 2019, 4:30pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044 "2019-08-30T16:30:22Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [August 30, 2019, 4:30pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/1 "2019-08-30T16:30:22Z")
![File%20not%20found%20or%20invalid%20(1)](https://global.discourse-cdn.com/sketchup/original/3X/b/a/ba0bf4447e7f961be60791a2aff8233f29a28321.gif) Dear all, I have major issues with my SKP file in Trimble Connect. My SKP file gives the following fault message when opening it via SketchUp for Web: ‘file not found or invalid’. This error occured after saving the file, which took some long time. (see attached picture) I am not that good with SketchUp, but still learning. I have put more than 40 hrs in making a sketch of my own house and now it seems to all be lost. Can someone please help? Here are the two things I have tried so far, but didn’t succeed: - I have tried to download several versions of my file from Trimble Connect and load them in SketUp for Web. The same fault occurred. - Also I have tried to open several versions of my file from Trimble Connect in SketchUp Pro 2019. Still the same fault occured. Thanks in advance! ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [August 31, 2019, 6:18am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/2 "2019-08-31T06:18:11Z")
What happens if you log out and back in? ---
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [August 31, 2019, 6:38am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/3 "2019-08-31T06:38:21Z")
Same issue occurs. I have tried this both in SketchUp and in my Trimble account. Also I re-installed Windows on my laptop and tried to acces the file via several other laptops/desktops. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [August 31, 2019, 7:22am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/4 "2019-08-31T07:22:50Z")
Go to Trimble connect on the Web directly: [https://connect.trimble.com](https://connect.trimble.com/) Or download and install the desktop App: [https://community.trimble.com/external-link.jspa?url=https%3A%2F%2Fapp.connect.trimble.com%2Ftc%2Fapp%23%2Fstore](https://community.trimble.com/external-link.jspa?url=https%3A%2F%2Fapp.connect.trimble.com%2Ftc%2Fapp%23%2Fstore) log in with the right Trimble ID any luck, there? ---
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [August 31, 2019, 8:31am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/5 "2019-08-31T08:31:05Z")
Despitefully no luck. It is possible to download files. However, opening files via Trimble gave the same issues. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [August 31, 2019, 8:34am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/6 "2019-08-31T08:34:14Z")
If you right-click on a file, do you see the revision history of that file? ---
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [September 1, 2019, 10:23am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/7 "2019-09-01T10:23:23Z")
I have tried this, but no earlier revisions are available. Only in my trimble account it is saved as earlier revisions. All these files don’t work despitefully… ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [September 2, 2019, 6:34am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/8 "2019-09-02T06:34:09Z")
Can you share the file, perhaps? ---
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [September 2, 2019, 4:20pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/9 "2019-09-02T16:20:10Z")
[Download link file sketchup](https://myrealdata.wetransfer.com/downloads/44c39b335dc915f5bf646dd832daa37820190902161718/6604f384fa4ac3d55219b0888a4ea97620190902161718/e727e3) Via this link you can download it with WeTransfer. It is too big to share via this message as an attachment. This is the latest version of my SketchUp file. ---
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [September 3, 2019, 8:11pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/10 "2019-09-03T20:11:58Z")
Did the link work? ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [September 3, 2019, 8:57pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/11 "2019-09-03T20:57:17Z")
The link works, and the file fails in desktop SketchUp. ---
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [September 4, 2019, 4:49am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/12 "2019-09-04T04:49:03Z")
Yeah, that’s the samen issue I have. Hope someone can fix this problem… ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [September 4, 2019, 7:10pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/13 "2019-09-04T19:10:54Z")
I did try to recover the file, but only have 6 components and a lot of materials. No geometry in the scene. I sent a PM with what I got. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [September 4, 2019, 7:23pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/14 "2019-09-04T19:23:26Z")
Also downloaded and failed… What I don’t understand is that the revision files do not open, either? Just like in the good old DOS days, you can only rely on a good old save to the hard disc , I guess ---
**Author:** ![Ruben2](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@Ruben2](https://forums.sketchup.com/u/Ruben2)\ **Post date:** [September 4, 2019, 8:28pm UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/15 "2019-09-04T20:28:44Z")
Thanks, I think I have to leave it this way. Appreciate your support both! ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [November 30, 2019, 8:30am UTC](https://forums.sketchup.com/t/sketchup-for-web-file-not-found-or-invalid/102044/16 "2019-11-30T08:30:30Z")
Closed on November 30, 2019, 8:30am UTC This topic was automatically closed after 91 days. New replies are no longer allowed.