Sketchup for Schools - Error 502

SketchUp for Schools
1

Hi,
We have the app installed through our Google Admin Console, but notice https://gsuite.google.com/marketplace/app/sketchup_for_schools/260457348581 now has a warning triangle for an icon instead of the Sketchup Logo. Also when we click the Menu icon >> More >> in Drive and click Sketchup for Schools (which has the warning logo icon), it gives us an Error 502 here https://apis.google.com/additnow/l?applicationid=260457348581&__ls=ogb&__lu=https%3A%2F%2Fedu.sketchup.com%2Fapp%2F

We’ve been on Online Chat with Google and they say it’s a problem with your API and can’t help more than that. Does that help from your end?

Going into Drive and clicking New >> More >> Sketchup does let us in, but it just seems to be the direct menu link and icon that isn’t working.

Best wishes,

James

2

@jwebber thanks for reporting this issue; we are looking into it.

3

@jwebber this should be fixed now. Can you check and confirm that you are able to launch SketchUp for Schools from the navigation menu?

4

I am getting teh 502 error now. Is that a problem on my end or on SKetchup’s side?