There is something about this topic that I should point out. This is a post about a known issue, in a special page in the forum. It isn’t really intended to be a discussion, though some of the follow up comments helped me to refine the post.
For the web issue you’re seeing, the normal steps would be that people would report the issue (as its own new topic), me and others would figure out what is going on, and then make a known issue post. At the moment I don’t know what errors you are seeing, and so can’t easily say whether it’s a known issue.
Someone is always the first! I actually am not familiar with what you’re talking about, but I’m very intrigued, and would love to read all about it on the new thread that Colin created for you. Please upload a screenshot in that new thread link.
When I try to open the dat file on the desktop this Dell Support assist window opens. How do I get around that? Turn it off? If I click on it, nothing happens. I have a question - why bing? Why won’t chrome or edge work? Thanks G PS I have 2018 pro on a dell XPS
You know, the whole idea of having your customer fix your product is kinda bogus. How long would it have taken a programmer to write a fix and issue it? It’s nickel and dime stuff like this that irks your customer base. Excuse my mini rant.
Thanks for suggesting to me to use note pad. Note pad is a program I haven’t used in many years, and wasn’t aware how to run it as an administrator, so I googled that, and when https// bing.com/ didn’t work, I tried sketchup.com which did. Signing out and relogging back in finally sorted it. Amazing Trimble never fixed this bug in pro 2018.
Thanks to the several people on this thread and the thread about the dat. file for their time posting stuff about this nonsense. I was ready to pull my hair out, so everybody’s help is appreciated.
G
The issue is that the OS, or network settings, or Google, have made changes that block Sketchup’s attempt to see if google.com is online. The URL that gets checked was changed to bing.com around the time of 2019.2, I think mainly because all of China was blocked from using SketchUp. So, few recent version users will see a problem, only if in their case IT have blocked bing.com.
But, it would be reasonable if SketchUp had a preferences setting where you could choose whichever URL you wanted to check. Or the solution I would do is to go ahead and check extensions.sketchup.com or 3dwarehouse.sketchup.com, etc, and it is likely to work. If it doesn’t, then SketchUp could say that you appear to be offline. That way it wouldn’t matter if bing.com or google.com were blocked, you would still be able to get to the SketchUp feature you’re trying to use.
Hi there, I’ve just downloaded SketchUp Pro as part of the free trial and when I go to open the application and log in to my subscription, I’m told that it’s unable to connect. I’m definitely connected to the internet and I’m trying to troubleshoot but I’m getting a little confused between Windows and Mac instructions. I have a Mac, OS Catalina version 10.15.7 and I’ve tried to use both Safari and Chrome to troubleshoot. Could someone kindly guide me through some options for fixing my issue?