# Sketchup crashes **URL:** \ **Category:** SketchUp\ **Created:** [October 14, 2016, 8:41am UTC](https://forums.sketchup.com/t/sketchup-crashes/32180 "2016-10-14T08:41:33Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![graemeastin](https://avatars.discourse-cdn.com/v4/letter/g/ba9def/32.png) [@graemeastin](https://forums.sketchup.com/u/graemeastin)\ **Post date:** [October 14, 2016, 8:41am UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/1 "2016-10-14T08:41:33Z")
why does this thing always ALWAYS crash… ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [October 14, 2016, 11:51am UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/2 "2016-10-14T11:51:36Z")
main reasons for crashes: 1.) incompatible or faulty plugins installed 2.) incompatible graphics adapter in use evaluation: 1.) disable all plugins (“Window \> Preferences \> Extensions…” or by moving plugins away from SU plugins folder or by disabling all plugins per Ruby console) 2.) disable display output acceleration by graphics adapter (Win: “Window \> Preferences \> OpenGL \> Use Hardware Acceleration” / Mac OS: “SketchUp \> …”) fixing: 1.) use recent plugins released for your SU version only 2.) update the graphics driver if avail and if this doesn’t help use a dedicated graphics adapter (nVidia GeForce GT(X) 960/1060 rec.) ---
**Author:** ![Geo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/geo/32/82_2.png) [@Geo](https://forums.sketchup.com/u/Geo)\ **Post date:** [October 14, 2016, 12:53pm UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/3 "2016-10-14T12:53:25Z")
> [@graemeastin](#): > > why does this thing always ALWAYS crash… See this topic, the gist of which is you might find installing the 32-bit version of SU solves the problem. > [@Crash but not splat](http://forums.sketchup.com/t/crash-but-not-splat/22853/12): > > Several months ago, I bought a new laptop with the Intel HD 5500 video adapter integrated with an nVidia Geforce 840M. I installed my licensed version of SU Pro (the 64-bit version) and it resulted in my work simply disappearing after the file had been open and worked on for about 5 minutes or so. In trying to diagnose the issue, I fiddled with settings in the OS and in the software to no avail. Ultimately, I removed the 64-bit version of SU and replaced it with the 32-bit version. This has … ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [October 14, 2016, 1:34pm UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/4 "2016-10-14T13:34:19Z")
the slow “Intel HD” from your profile is neither made nor thought for using w/ 3D modelers but for office/internet/video/photo purposes and therefore the graphics driver delivers an unstable [OpenGL](https://en.wikipedia.org/wiki/OpenGL) support (especially x64 version) required by SketchUp. If updating the [intel HD graphics driver](https://downloadcenter.intel.com/product/80939/Graphics-Drivers) and using the [32-bit version of SU](http://www.sketchup.com/download/) doesn’t help, you might disable the hardware acceleration as elaborated above. ---
**Author:** ![graemeastin](https://avatars.discourse-cdn.com/v4/letter/g/ba9def/32.png) [@graemeastin](https://forums.sketchup.com/u/graemeastin)\ **Post date:** [October 14, 2016, 2:28pm UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/5 "2016-10-14T14:28:34Z")
i use the 64 bit version… i have uninstalled all plugins… i will see if that helps ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [October 14, 2016, 3:08pm UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/6 "2016-10-14T15:08:17Z")
And if you crash and submit bugsplats, we can take a look and get an idea why you’re crashing. We just need to know what version, what OS, and a name or email we can search for. ---
**Author:** ![graemeastin](https://avatars.discourse-cdn.com/v4/letter/g/ba9def/32.png) [@graemeastin](https://forums.sketchup.com/u/graemeastin)\ **Post date:** [November 5, 2016, 4:49pm UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/7 "2016-11-05T16:49:06Z")
it continues to Not Respond… all the time… even when i start again i have purged it… and still the same… put windows 10 to high performance still stall and goes to not responding mainly when i open up the 3D warehouse ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [November 5, 2016, 8:44pm UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/8 "2016-11-05T20:44:12Z")
Update Internet Explorer. SU uses it for several functions. Windows users need to keep it updated and maintained. Did you update your graphics driver? Did you try uninstalling 64-bit SU and install the 32-bit version? ---
**Author:** ![graemeastin](https://avatars.discourse-cdn.com/v4/letter/g/ba9def/32.png) [@graemeastin](https://forums.sketchup.com/u/graemeastin)\ **Post date:** [November 6, 2016, 3:13am UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/9 "2016-11-06T03:13:42Z")
i have the lastest IE i am using the 64- bit version just uninstalling that now and installing the 32-bit version ---
**Author:** ![7373gp](https://avatars.discourse-cdn.com/v4/letter/7/e495f1/32.png) [@7373gp](https://forums.sketchup.com/u/7373gp)\ **Post date:** [April 16, 2018, 6:55am UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/10 "2018-04-16T06:55:43Z")
sketchup 2016 window 10 ---
**Author:** ![7373gp](https://avatars.discourse-cdn.com/v4/letter/7/e495f1/32.png) [@7373gp](https://forums.sketchup.com/u/7373gp)\ **Post date:** [April 16, 2018, 6:57am UTC](https://forums.sketchup.com/t/sketchup-crashes/32180/11 "2018-04-16T06:57:43Z")
![Screenshot%20(52)](https://global.discourse-cdn.com/sketchup/original/3X/a/3/a3c5c38d1265275838527135e721fb089a5859bb.png) window 10 sketch up 2016