# Sketchup 24 Crash when Changing monitors **URL:** \ **Category:** Pro\ **Tags:** bug\ **Created:** [April 29, 2024, 9:05pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596 "2024-04-29T21:05:55Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [April 29, 2024, 9:05pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/1 "2024-04-29T21:05:55Z")
Just got 24 to work. It opens and runs fine on my laptop but everytime I try to drag the window to my larger monitor( which is an LG) it crashes. ---
**Author:** ![ArchyVR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/archyvr/32/182009_2.png) [@ArchyVR](https://forums.sketchup.com/u/ArchyVR)\ **Post date:** [April 29, 2024, 9:42pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/2 "2024-04-29T21:42:17Z")
See if going back to the “classic graphic engine” makes a difference. ![image](https://global.discourse-cdn.com/sketchup/original/3X/f/3/f3780a8b158797c66f4d5f30d2368b491161bc31.png) Also, if you have two graphic cards (Ex: A discreet Nvidia GPU and a Motherboard Integrated Intel GPU) Make sure SketchUp '24 is using the discreet card. If still crashing, experiment using the Integrated GPU. Others have also reported that changing the “Multisample anti-aliasing” to “0x” may help. ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 1, 2024, 3:43pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/3 "2024-05-01T15:43:59Z")
CHris I’ve tried each of these. It last maybe 30 seconds longer before it crashes. I only have the AMD Ryzen 7 card there is no other. ---
**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\ **Post date:** [May 1, 2024, 4:24pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/4 "2024-05-01T16:24:03Z")
How is it connected? ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 1, 2024, 7:05pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/5 "2024-05-01T19:05:35Z")
HDMI cable direct to HDMI port on my laptop ---
**Author:** ![ArchyVR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/archyvr/32/182009_2.png) [@ArchyVR](https://forums.sketchup.com/u/ArchyVR)\ **Post date:** [May 7, 2024, 6:40pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/6 "2024-05-07T18:40:13Z")
Hey TYCONJIM, Only other things that come to mind are: 1. Make sure you have all the latest drivers and firmware updates for your system and in particular from AMD CPU/GPU. If it still crashes after that: 1. I think you can use Ryzen Master App to keep track of temperatures. See if the CPU/GPU temps are spiking up when you drag the window onto your secondary screen. If the temperature does spike and then the system crashes, consider: A. Getting a laptop cooling pad and/or B. Throttle your CPU and/or GPU performance setting back a bit to avoid overheating. C. If it still overheats and the cooling fans are working, the CPU/GPU may need the cooling compound between it and your cooling system reapplied. If these don’t help, not sure what else it could be. Good Luck! ---
**Author:** ![jeddinger](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@jeddinger](https://forums.sketchup.com/u/jeddinger)\ **Post date:** [May 7, 2024, 10:00pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/7 "2024-05-07T22:00:36Z")
I’m having the same issue, just cropped up today after a couple of weeks of regular use, using 2024. Also… when Sketchup is viewed on my extended monitor and I click on a pulldown, the menu appears on the laptop monitor, not the larger, primary monitor. I’ve never seen this before. Sketc hup is fully expanded in the current window. ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 8, 2024, 11:57am UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/8 "2024-05-08T11:57:38Z")
Drivers are up to date. No over heating issues ---
**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\ **Post date:** [May 8, 2024, 12:52pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/9 "2024-05-08T12:52:16Z")
You may want to check your bios settings - my workstation laptop has 2 display controllers, one as part of the CPU SOC and one that is part of the discrete GPU. By default the laptop screen is managed by the internal one and the external HDMI can be managed by either. Windows sometimes doesn’t enjoy moving things between the GPUs ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 8, 2024, 3:03pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/10 "2024-05-08T15:03:56Z")
Mine does the same pulldown menu appears on the laptop ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 8, 2024, 3:27pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/11 "2024-05-08T15:27:42Z")
Tried that . Went online and got a monitor specific driver for the monitor then did a reinstall and it seems to be working ---
**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\ **Post date:** [May 8, 2024, 3:49pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/12 "2024-05-08T15:49:35Z")
Can you share a DXdiag report and put it here? [Open and run DxDiag.exe - Microsoft Support](https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85) ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 8, 2024, 6:33pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/13 "2024-05-08T18:33:36Z")
Attached [DxDiag.txt](https://forums.sketchup.com/uploads/short-url/kJX7eLlozMPor9tXHldgh31PZlm.txt) (87.2 KB) ---
**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\ **Post date:** [May 8, 2024, 7:13pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/14 "2024-05-08T19:13:12Z")
Your video and chipset drivers are around a year old on this - try running the AMD driver updater to get the latest ones. It might help , so worth a shot. [Drivers and Support for Processors and Graphics (amd.com)](https://www.amd.com/en/support/download/drivers.html) ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 8, 2024, 7:53pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/15 "2024-05-08T19:53:43Z")
Told you im fixed I updated the driver o. The monitor to a mfr driver then I had to reinstall sketch up and I’m good I already ran the updater ---
**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\ **Post date:** [May 8, 2024, 8:29pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/16 "2024-05-08T20:29:44Z")
Ah sorry I missed that part that it was working. If you run into any other issues you may want to hunt down those newer drivers too ---
**Author:** ![ModellynX](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@ModellynX](https://forums.sketchup.com/u/ModellynX)\ **Post date:** [May 10, 2024, 6:34am UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/17 "2024-05-10T06:34:20Z")
My laptop does not crash but after trying all above my pull down menus stays on the laptop screen. ---
**Author:** ![TYCONJIM](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@TYCONJIM](https://forums.sketchup.com/u/TYCONJIM)\ **Post date:** [May 20, 2024, 3:03pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/18 "2024-05-20T15:03:04Z")
Mine started crashing again. Thought I had this fixed ---
**Author:** ![kath](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@kath](https://forums.sketchup.com/u/kath)\ **Post date:** [October 14, 2024, 1:19pm UTC](https://forums.sketchup.com/t/sketchup-24-crash-when-changing-monitors/270596/19 "2024-10-14T13:19:21Z")
This is a known issue with multi-monitor setup. Let me suggest a possible solution. 1. Power down your laptop. 2. Hook up the LG monitor and make the default monitor from the Display menu. (r-click on the Desktop and select ‘Display settings.’ 3. Launch SU and it should appear on the LG monitor. Note: You can still disconnect the LG and SU will appear on your laptop, but if you reconnect the monitor make sure that the LG monitor is the default monitor before launching SU everytime. On boot SU looks at which monitor is the default monitor. Could you please let me know if this fixes your issue? TY kath