Hi I’ve recently upgraded from 2023 to 2024 and have had nothing but crashes since. When I scale objects, move objects, the bug splats are moments away. i unloaded my typical extensions, reverted to classic graphics card, still not working.
Additionally I can’t get into 2023 now and so am stuck.
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Hi @pstevens thanks for the post and sorry to hear about the bugsplats. If you have a number associated with the bugsplat we have a few people on the forums who have access to the system and can see what it says. They may be able to get you some answers. Do you have any numbers you can share with us?
Once we have those in hand we can start looking into it but without those, we won’t be able to assist you as we have no idea what is causing the crash. Also, if you have not already done so, consider reaching out to support. They can help narrow things down too.
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Crash #41474
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Hmm… have you had other versions of SketchUp 2024 on your machine?
b
Same here. I was anticipating the upgrades to SU2024 now that I have a new Macbook Pro running a M3 Max chip, but the program has been nothing but problems. It consistently crashes and Layout won’t even open. I’ve had to resort going back to SU2023…but there too, the new “identity login” requirements stall the process as it often states I’ve not closed out other versions of SU. I’m hoping they fix these bugs as my annual subscription payment just renewed and I can’t seem to utilize their latest versions.
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If you get a bugsplat, could you send it in?
Make sure that you have the update from a couple of weeks ago, it fixed a few crashing issues.
For the closing out of other versions, that would not be enough for 2023 to know that you’re not using another version. You would want to sign out from SketchUp 2024 before signing in to SketchUp 2023.
I’m also interested in LayOut not opening. A few more details would be helpful.
Barry
Have you tried this?
