SketchupPro 2023 was loaded in last week, didn’t start using it until today. Freezing after a minute, and computer completely crashing and restarting every 10 min. I deinstalled 2023 and installed SketchupPro 2022. It’s not freezing as much, but still does after maybe 10 min and again, crashing and shutting down entire computer. Error message says: Stop code: VIDEO_TDR_FAILURE and What Failed: igdkmdnd64.sys
Thanks for any help–this has never happened before with not just SU crashing, but it causing the whole computer to shut down.
Windows updates your drivers slower than they are actually released. So you might be one or two versions behind, small stuff, tiny fixes, not important. until it is. Basically it’s a good idea to check for updates with the company itself (last link above this) whenever you have any visual trouble / crash
have you read my first answer ? it contains links to the microsoft help site and forums where people have had EXACTLY this issue and solved it by manually reinstalling the GPU driver (the blue parts of the text are links).
Thanks guys for your replies. I will check for driver updates. Also, this computer has been acting a little weird the last few months and I need to take it in for a general checkup/purge anyway.
For what it’s worth I saved my file in SU 2020 this morning in a (probably misguided) attempt to help the issue, and we’re having the same problem. I’ll check for driver updates and at least run the McAfee security scan too.