SketchUp 2021 Crashing and won't reopen

One nice feature on Mac is that you can select text anywhere, right-click and choose Services, then if it is a valid path you can select Show in Finder. Try that on this line:

~/Library/Preferences/com.sketchup.SketchUp.2021.plist

That is the right PLIST file to delete. Make sure to have closed SketchUp first.

I was on a screen share with someone a few days ago, who was having the crashing issue. I had hoped to test the PLIST deleting idea, but it turned out that SketchUp was being run from within the wrong folder, and the folder was also set to be invisible. When I put things into the right location (meaning, a visible SketchUp 2021 folder inside Applications), we couldn’t make the crashing issue happen. So I wasn’t able to do the PLIST test.

Colin,

Thank you for your help. Unfortunately I don’t know whether deleting the plist file did the trick or not. I put sketchup in a visible folder inside applications and was able to start it with no more problems.

Thank you again,

Doug

Ha! Wouldn’t it be nice if the location was the important part.

Can you say where SketchUp was before you moved it?

It would be funny if the incidental thing I mentioned was the real issue.

Sorry, Colin, but I don’t know where it was before I moved it.

The good news is I used SketchUp for several hours last night with no problem! :slight_smile:

We were looking at an issue this evening, and may have figured out what is actually going on.

When you moved SketchUp into Applications, do you remember having to enter an admin name and password?

Yes, I think it did.

I’m experiencing the same issue, tired to use an application removal app to remove cache, plist. It seems to work for a little bit until it crashes in either 5 minutes, 30 minutes or in a few hour, not sure which part of the operation is causing the app to crash…

I’m have the same problem. Sketchup crashs as soon as I launch it. The first times, deleting the plist fixed the problem and allow me to work again. But now, I don’t have the plist file any more and sketchup can’t launch…

I know what I do to crash it: I display the color window and click on the last Tab, the one with the brick icon -> sketchup closes immediately. I have never been able to used colors on my model since I installed Sketchup 2 week-ends ago.

Thanks.

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I have the same issue. I even uninstalled 2021 and reinstalled. Also tried to rename the file.
I still can not open skp 2021. It just crashes.

Same Problem, I also uninstalled it and reinstalled and it will not open just crashes.
I went back to using my 2020 Pro I need it for work and I can’t wait days or weeks for Trimble to replay to my support ticket.

Did you send in the bugsplat report? I can’t find any from your email address.

Also, exactly when does the crash happen? Do you see the welcome screen appear, and fill in?

Yes I’ve been sending all of them in. Here is a snap shot of it.

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This is the message I get when I send it in.

Perla Arquieta ASLA PLA

205 Ruth Ave. Venice, CA 90291

http://www.parquieta.com/

https://portfolium.com/Parquieta

image003.jpg

image004.jpg

All of the crashes seem to be in the Visual Studio code. If you open the add or remove programs control panel and search for C++, one of the results is the 2015-2019 redistributable. Click on that, then on Uninstall, and Yes, to get through to the installer for those libraries.

Soon you get a choice to uninstall, but there is also Repair. Try doing a repair, and then see if SketchUp opens ok.

Windows is having the same crashing problem. Just purchased Sketchup Pro 2021. I received the same BugSplat notification then it crashes and kicks me completely out.

I’m having the same issue. I downloaded SketchUp as a student with a paid subscription. I used the program this last week and today I went to open it up and it crashed. It continues to crash every time I attempt to open. Any recommendations in laymen’s terms as a first time sketch up user? This is the error message I receive.

This is the known problem that we released a fix for, but you need to install things in the right way.

You have the right DMG downloaded, but I think that SketchUp isn’t in the right place. Do these steps:

  1. Make sure SketchUp, LayOut and Style Builder are closed.
  2. Go into Applications and find the SketchUp 2021 folder. Drag it to Trash. Empty Trash.
  3. In Downloads you have SketchUpPro-2021-0-1.dmg, double click on that to mount the disk image.
  4. In the disk image window, drag the SketchUp 2021 folder on to the Applications alias, to set the folder copying.
  5. After the copying is finished, go to Finder’s File menu, and Eject the disk image.
  6. Go into Applications, and into the new SketchUp 2021 folder. Open SketchUp.

If at that point you see two blue SketchUp icons in the Dock, one will have a dot under it, to show that it’s open, and the other won’t have a dot. Drag the one that doesn’t have a dot away from the Dock, to remove the icon. You can move the one with the dot under it to somewhere else on the Dock, if you want to.

Try those steps and see if you can now go into a new document and choose the Carpet, Fabrics, etc entry from the Colors palette.

Thank you for the reply, I followed your directions and repaired Microsoft C++ 2015-2019 redistributable, restarted my computer, and when I tried to run it, it still crashed. See below

Perla Arquieta ASLA PLA

205 Ruth Ave. Venice, CA 90291

http://www.parquieta.com/

https://portfolium.com/Parquieta

image003.jpg

image004.jpg

Thanks, I added a link to your 14 bugsplat reports to your support case.

How do I get to my support case?

Perla Arquieta ASLA PLA

205 Ruth Ave. Venice, CA 90291

http://www.parquieta.com/

https://portfolium.com/Parquieta

image003.jpg

image004.jpg

Thanks so much Colin! I’ll try this and see how it works.