See attached video. Sketchup operates perfectly when launching from 2020, or opening files generated via 2020. When opening archived SKPs (mostly 2018) Sketchup becomes unresponsive. Task manager shows sketchup_webhelper.exe activated and associated with the troublesome files on most occasions when this errors occurs. Tried many archive files, small and large, it’s not any specific corrupted file. I can import these older SKPs as a workaround and everything works fine, but isn’t ideal for obvious reasons.
I uninstalled Sketchup 2020 (no other versions installed), ran a fresh downloaded installer as admin, and still have the error occuring.
What am I missing? Thanks for the help.
Edit: the typical “this is an older version of Sketchup…” message pops up briefly and disappears. Assuming it’s still active, but for some reason inaccessible. Any ideas?